Hampshire-based Roland reseller, printMAX, has been announced as Roland’s most successful UK partner for 2022.
Hot off the back of their EMEA Roland DG Connect success, printMAX have successfully sold more Roland products than any other dealer from the UK channel.
Rob Goleniowski, Roland DG UK Head of Sales, comments, “our relationship with printMAX has continued to be strong, amidst changing markets. The team’s dedication to customer support and representation of the Roland brand is arguably key to their success.”
Indeed, the Roland DG Connect Challenge Cup victory is testimony to the reseller’s ongoing commitment to customer support as the challenge measured the amount of DG Connect subscriptions activated.
DG Connect, Roland’s free app, allows users to gain a detailed understanding of their entire print operation while keeping their device running at optimum print performance to reduce downtime and improve work efficiency. Whilst the app is currently only available on select machines, printMAX have been strong advocates since the software was first introduced.
Michael Bolton, Managing Director, printMAX, adds “we’re always working towards doing our best for the customer, whether that’s through recommending the ‘right’ product for them (even if that’s something we don’t supply), comprehensive training and install, or after-sales user support, our team live and breathe our ethos of “exceeding expectation”. So, when Roland introduced DG Connect, we instantly recognised the benefits to our customers and our technical team went about including it within the install and training, so it was second nature to our team by the time the Challenge Cup came about.”
printMAX’s reputation for customer support is evident in their Google reviews, where customers have frequently commented on the friendly advice received.
Michael Bolton adds, “It’s quite simple really, we want to do a good job for our customers. Doing the right thing is an easy approach, it’s not complicated, and it’s what every business in our industry deserves. An investment in a large format printer is one of the most financially important decisions many of our customers make, so we’re here to make sure they make the right choice, that they are comfortable in using the machinery to get the most out of it, and that they know when something doesn’t go quite right, that we’re here to help. The print industry is a fantastic community, and we’re lucky to work alongside some fantastic other resellers, and we’re proud of this recent Roland achievement. We look forward to continuing our ethos of ‘exceeding expectations’.”
With Sign & Digital UK on the horizon, you can find printMAX on stand H14, or the team can alternatively be found at their Hampshire based offices with a full demo suite.