-
why does the rockhopper stop halfway through prints?
Does anyone use this machine and had problems with the machine stopping halfway through prints. Had engineers out they keep fobbing me off saying its my pc tried 2 different pcs still happens? Any Ideas
-
17 Replies
-
What Rocky is it?
-
rockhopper 46" mate
-
Hello,
I dont know if this wold help. but on my valuejet I had the same problem.To fix the problem I had to add a Window’s printer with the same ip address as my printer. I was told this by spandex.
-
Right then. The Rocky 46 as far as I’m aware is only a larger version of the Rocky 38. You’ll probably find the main board voltage is set wrong as it was on the 38. What happens is the job being sent to the buffer gets confused as the timing is out due to the voltage being incorrect. An electrician would be able to sort this for you. The correct setting is 4.2.
I wouldn’t say there’s anything wrong with your computer. They said the same to me and the computer/s were fine. -
Ive tried the windows printer but it still does it! was yours stopping half way through prints aswell karl did doing this sort yours???
-
Yes and Yes. Mutoh, according to Artsystems sent a batch out with the voltage set wrong. As soon as this was set correctly there were no more issues with this particular problem.
-
i think i best pay you instead of the monkeys that have been charging me to TRY and solve the problem!!! How exactly do you fix it?
-
Artsystems fixed it mate. I’m only round the corner from them so the guy stopped off on his way home. The board is in the big black box under the printer.
-
did you get your rockhopper from them?
-
No mate you can’t buy from Artsystems only from a reseller. Art take care of the warranties.
-
have you got a number for them?
-
did you buy from spandex by any chance
-
Check your pm’s mate
-
cheers karl youve been a great help
-
Anytime mate. 😉
-
hi
Perhaps the problem is the same.
My left of the white lines.
I solved by connecting the PC to direct plotter, without hub.
Now works fine. Maybe it faster.
I bought in Italy by spandex,
They are very good and available.
Gavino -
to be honest i have seen a network hub for donkeys years.. if it is a network ‘switch’, these handle data correctly.
Log in to reply.
