why do i get the error "cannot open port"?

[Robert Lambie]

hi mate… im not sure i have the right machine here mate…
i am guessing, but is this one of the cutters/machine grafityp offer?
if so, you may want to speak to nigel pugh of grafityp as he is one of the sites official tech supports on this type of machine… http://www.grafityp.co.uk/
only other cutters i think i maybe getting mixed up with is some sold on ebay… if this is the case. (it is NOT this guy) but… he does sell same machines and offers very good after sales support on this kit. maybe worth a call… Alan Flynn http://www.flynnsigns.co.uk/

[Gordon Forbes]

Have you tried installing a new usb port through device manager?

[Martin Grimmer]

Hi,

I have Flexisign 7.5 Pro and had a problem in that I could not get the preview (i.e. of what to cut) screen to show – with port error problems, so not sure if exact same problem as you. I spoke to Granthams and it turned out to be a problem with the firewall I was using (they did explain why this affected it even though I wasn’t using a network, but went a bit over my head).

In short, test it with your firewall software off – if that solves the problem you could add the programme to the list of safe programmes in your firewall software.

good luck.

Martin

[Micheal Donnellan]

I have tried it with Firewall off and no joy. Production manager still cannot talk to my cutter for some reason, despite all the com setting in setup being the same as in device manager. Its the Flexisign P-Cut Apprentice I am having problems with as WinPCSIGN Letter 2005 works and cuts fine. sent emails to Alan Flynn and software supplier no replies so far from them. I was hoping some one else might have experience with this software and cutter and if they had a similar problem. Its annoying as the flexisign seems to be a good program I just can’t cut with it.

[Jayne Marsh]

Hi,

What port do you have selected in the setup for your cutter in flexi sign, com1 , usb etc…
Is it a usb cable or a usb to serial convertor you have connected?

cheers

Jeff

[Micheal Donnellan]

Port selected is COM 3 in Flexisign P-Cut Apprentice which is a USB Serial port in device manager.
USB Cable from computer to a USB port into side of cutter.
The USB to Serial Converter is installed as part of the cutter.
The cutter is USB based using a FIDI USB Serial Converter built into the cutter, I have no serial ports on my computer as it is a new one.
Is this information any help to you?

[Gordon Forbes]

There was a problem with flexi and production manager and firewall’s
Make sure TCP/IP is NOT selected in preferences.
Others have said that you need to instal the firewall after flexi
The TCP/IP works and also clear preferences if all else fails.
Do a search for flexi help one of the sites is SBK or SKB in America something like that lot of help on there.

Goop

[Micheal Donnellan]

Thanks Forbie, your a genius.
Got the cutter running with Flexi now, much thanks to everyone who replied trying to help me, your what make this place great. I hope in the future I can be some help as well.
:thanks2:

[antonio]

Hi, i have the same problem that micheal donnellan. My laptop doesn’t have com port and when I plug the usb apears that message: "unknow device"

and when i install the usb driver don’t go. and apears this message:

I bought this creation ct 630 plotter yesterday and in other PC works ok.

sorry for my bad english

[antonio]

This morning I install the plotter on other PC. When I plug the usb quickly recognize it. Then I installed Flexi and THE PLOTTERS WORKS OK!!!

Then I plug in my laptop and I don’t know how but IT WORKS!!!!! I don’t know what happened. I did the same all the times.

[Martin Grimmer]

Antonio,

I seemed to have similar problems in the past – as mentioned above I have Flexi 7.5 – and a Summa cut. Once in a while I have to reload my drivers for the plotter for some reason (if simply turning plotter and flexi off and restarting doesn’t work). Maybe just my set up.

Martin

[antonio]

Now I turn on the plotter and it didn’t go. I start it by diferent ways and I think that it works ok when:
1.- Turn on the laptop
2.- plug the usb to laptop
3.- Turn on the plotter.

If I plug the usb with the plotter on, appears this message: "unknow device"

[Micheal Donnellan]

I get similar problems myself, some to do with the USB controller on the PC. I switch on machine to cut don’t recognise machine so I switch plug out the USB cable from the machine and PC usually go and make a noise (USB disconnected noise). Then reconnect and wait for the USB reconnected noise, then I hit reset on the machine and check if connected by using the spool function, this send signal to the cutter but wont cut any thing wrong which is annoying and its fast. If this does not work try it again, it usually will reconnect. just make sure in device manager and system hardware that it is connecting to com 3 as that’s the highest port I remember flexi accepting. and hit the reset button if reconnecting noise happens and spool don’t do anything then one you have set up the cutting limits and pressed the reset button so it reloads with these settings you should be able to cut away.

main thing is the USB Auto Detection on the PC don’t always work for some reason probable as the machine is connected via a adaptor rather than a pure USB connection.

[Dale Hughes]

I have the 610mm cutter i power up the PC then power up the plotter then plug the USB cable in and works everytime

Dale