why do i get error message when installing please?

[Kevin Flowers]

Phil
there should be a dongle that plugs in to a port, 7.5 should be the parallel port if i remember correctly

Kev

[Phil Duxbury]

thanks for that, seems i have lost out then all i got was the cd & license
Cheers
Phil

[David Rogers]

It means you’ve unfortunately ended up with half the kit

There will be a ‘dongle’, either a USB or serial port plug-in to disable the security.

This is a common security feature of ‘high-end’ sign software, without the dongle – there is no way to use the software.

You could try contacting the vendor / distributor to see if they can issue you with a replacement – but they will normally charge for it – sometimes £100’s.

Dave

[Robert Lambie]

you will have to prove you have bought a fully registered version before they will honour any sort of dicounted dongle.
we have bought 5 full registered signlabs and while moving into a new unit, i lost a dongle. regardless to what i said, the proof i gave and the amount of registered copies i had, i think i still forked out £200-£250 for the replacement dongle. at the time i was far from happy and kicked up a real fuss, but looking back on it i can see why they had to do what they did. fair play…

[Neil Davey]

Reckon a dongle is gonna cost you almost £3000. You also need the serial number for both software and dongle to match.

The dongle plugs into any usb port.
😮

[Martin Pearson]

I would try going back to the auction house where you got it, it might be that they still have the dongle and didn’t realise it went along with the software. Worth a try at least.

[Karl Williams]

If you bought it from an auction house and still have the receipt you should be able to get a full refund.

[David Lowery]

quote KARL WILLIAMS:

If you bought it from an auction house and still have the receipt you should be able to get a full refund.

Most auction houses it’s normal to be "sold as seen" 🙁

[Karl Williams]

If the auction house has stipulated items missing from this "lot" then yes. If not this could come in as a mis-sold item. I would have thought in all cases the bidder would have examined the contents of the box, then sold as seen would be correct. My view is if this has gone to auction due to a firm going under, the previous owner may have copied the disc and kept the dongle with the intention of setting up again with out the cost of buying the software again.

[Peter Normington]

Unless otherwise stated, on the fall off the hammer, its yours. thats why its an auction, How much did you bid Phil, if I may ask?

Auctions do not mis sell, the buyer has always to satisfy himself that the goods are complete etc, an auction house cannot be expected to know what should or should not be in the box.

I doubt if Phil will have any come back from them. But a lesson learned, in general terms, If bidding at auction, make sure you know what you are buying….

Peter

[Karl Williams]

That is why I said you normally check the item or the box to see if everything is complete. If the bidder receives the goods without looking at the item first and is told it is complete, then finds after that is not, then you do have grounds for a refund. If you take the item home and find it’s incomplete that would be a different matter. Sorry chap, this one is your fault for not checking first!
Peter, as for when the hammer goes down it’s yours, in theory you’re right. My father and I used to go to the car auctions on a regular basis, and at any one time he would take around 5 cars with him on most occasions. The auction house did sometimes make a mistake and quote the wrong mot duration. The cars were returned and full refunds made.
Consumer rights still apply at auctions the same as you would expect from any legit seller. Mistakes happen.

[Peter Normington]

Karl Mate
I wasn’t arguing just saying it as it is, like you.
If you buy from auction you have very few consumer rights, it all hinges on any description given, auctioneers don’t usually specify anything other than fact, The auctioneer is only selling as an agent, and is only responsible if he mis-describes the goods, rarely happens, Some car auctions are a bit different, but that is down to there t and c’s

I forget the latin term, but auctions are always "buyer beware"

Peter

[Karl Williams]

Er….!
I never said you were arguing peter, just stating from experience the way things went with my old man! You are right with the Buyers Beware" statement. Sometimes what sounds like a good deal aint, and of course every auction house has different policies.

[Peter Normington]

No worries Karl.

peter

[Harry Cleary]

quote Peter Normington:

“buyer beware”

Peter

Caveat Emptor

[Karl Williams]

eh?