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why am i getting a ‘caught exception error -6’?
Using Flexisign Pro 8.1 and while trying to RIP & Print, I am now suddenly getting a ‘caught exception error -6.
This just started 2 days ago.
Only happens when I use my HP Z2100 wideformat printer.
I can print as normal but cannot use RIP and Print.
Error message only happens with the HP Z2100 and not with my other 3 Xerox printers.
Have reinstalled Flexi with no luck.
Flexi email support suggested in flexi edit menu> preferences> tools tab> select rip/print on the left> uncheck connect to Production Manger using tcp/ip. That did not help. They also suggested clearing Prefs. but I am not sure how/where to do that.
Help! -
6 Replies
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By way of a further update, I installed my Flexi on my wife’s laptop and it works fine.
Does the RIP & Print with no problems.
Help #2 -
go to start … all programs….SA produciton suite.. preferance manager.
select factory settings then click load.
clearing preferences has worked for me on another issue i had. everyone says it helps alot.
worth the try.
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message duplicated
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quote DaneRead:go to start … all programs….SA produciton suite.. preferance manager.
select factory settings then click load.
clearing preferences has worked for me on another issue i had. everyone says it helps alot. worth the try.
That did not work but I solved the problem (after a few months.
I had TCP/IP selected in the use Production Manager preferences.
I connect via USB so when I created a new setup for my printer and selected USB instead of TCP/IP for Production manager, I can now Rip and print and no longer get the exception error. -
Have you tried reinstalling the rip?
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quote Simon Polakof:Have you tried reinstalling the rip?
I did that in my early troubleshooting.
But as I mentioned in my last email yesterday…the problem is solved.Thanks
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