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When do you ‘book’ a van in?
It’s my own fault I suppose (plus our ‘trade’ customers fault)
We often get asked ‘When can you do it?’ at the initial enquiry stage. Our customer asked us this week, can we do it Friday, to which I reply it shouldn’t be a problem.
Anyhow at 12noon today the artwork was approved so we’ve been running around all day getting things sorted for tomorrow’s two vans 🙄
I’ve recently started advising customers ‘It will be X days from approval of the artwork’ then the onus is on the customer a little bit to get a hurry on approving things when they’re in a rush for it.
Out of curiosity – When do you give an installation date, and book it in?
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5 Replies
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It varies but normally we say a few days after all artwork has been approved and a deposit paid. If they want it quick they have to approve and pay quick.
If that was me and they left it til now, then I would say its too late so its next week. -
I shall be educating my customer tomorrow.
Do you do the same for all kinds of work eg: Banners?
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We do as you suggested, say a day which depends upon workload, then add upon final artwork approval.
As already said, the customer will ring up on Monday, a Friday fit is fine on Monday, but they change several things over 2 days, so you get an approval on Thursday and they still except Friday figment……
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I use to do the same sort of thing for all work, fitting time after artwork had been approved wasn’t the same for all jobs obviously especially when you had to buy in items like posts, panels etc. Minimum was 2 to 3 days, I never took a deposit but should have done really, the other thing I didn’t do but really should have was to say to customers that wanted it in a rush that it would be more expensive due to overtime, re shuffling jobs or what ever.
Sure some customers think that once the artwork is done it is magically ready to fit, sure they thought it was just like a desktop printer where you hit print & a few seconds latter there it was :lol1: :lol1: :lol1:
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Printed graphics then yes, we try get a couple of days after the go-ahead.
Printed truck wraps and the like, we delay it a few days for out gassing prints, trimming and prepping etc
cut vinyl graphics, well, to be honest, if we have fitters at the unit we will tell them to leave the van and come back in a few hours. or, if theres allot on, or we are over busy, then come back next day.
this isnt because we are desperate for work, but more to do with nailing the bugg3rs down to get it fitted. once an order has been placed, its often hard to get them to come back in to take their van off the road etc
i have just went thru a list of pending jobs for installations and i counted over 20 vehicles waiting to be fitted, placed within the past 2 weeks or so.
many are repeat customers, some one offs with a deposit paid, but regardless, we need the last hurdle cleared before we can get paid in full. 😀
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