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Well done Ashby Trade Signs
Just wanted to say publicly a big thank you to Ashby Trade signs. Part of a consignment had been damaged (despite being well packaged) in transit last Thursday. This was collected on Friday and a replacement pan arrived today. This was not an "off the shelf" item but a bespoke pan – I’m amazed at how quickly they were able to turn this around and provide a replacement. :appl: :appl:
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7 Replies
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Good to hear that, they’ve taken a bit of a bashing at times, Credit where it’s due though!
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I agree, its good to hear as they have taken a fair bit of criticism over the last couple of years
I have used Ashby for many many years and and quite a bit lately and always found them very good in all ways.
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Unfortunately we mostly hear criticism of companies on UKSB when we want a rant or in some cases, "holding the boards as a gun to a suppliers head". needless to say "some deserve it" whilst some just have an off day, "don’t we all?" 😕
So it is always good to see members posting good reports regarding their suppliers…Well done Ashby Sign Supplies http://www.ashbytrade.net/ :appl:
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a vast improvement over the last few months have to say, good for them
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Used them first time couple weeks back and couldn’t be happier.
Only bad part is they wrap them so well that theres a ton of packing to dispose of after hehe. Cant please them all aye 😛 .
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That’s what’s such a shame, when they’re on it they produce some really good stuff, well priced and pretty quick, but sometimes they really are beyond a pain in the arse. I sent them a link to a complaint thread on here (as backup for a complaint I was making) a couple of weeks ago and since then they do seem to be trying harder. Long may it continue.
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We ordered two LED trough lights for our own unit less than a month ago.
Was up the ladder today installing a photocell timer, and noticed one is filling with water, a quick call to Ashby, and without hesitation they’ve acknowledged there’s a fault with it and I’ll have a new replacement with us Wednesday. :thumbsup:
Very impressed with that, so a well done from me!
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