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we have all had that one customer
Hi everyone, i just wanted to ask how others deal with these guys,
we did a van at short notice for a guy on friday, it was a quick £100 + VAT job, the van was a black transit custom.
i then get a call on saturday morning to say the panels are all scores and his valeter cant touch them without removing all the graphics..ive been in the trade for 25 years and do vans every day and never had this issue before.. the van arrived dirty so as a rule now i clean were i have to to show them what they left me with, we cleaned the panels with soapy water and sponge, chamois after then APA cleaner on a microfibre cloth, unless there is another way to clean nowadays i dont know what else can be done :shocked:
the points i waiting with are
1. the van was not left in in a clean state
2 the van had been painted again so wasnt factory ( there was a melted mark from old graphics, not fade but an actual melt mark as the old graphics where put on when paint wasnt fully hardened
3. we can only wash as you washhe is clearly one of these guys that has decided he wants to be a tool and cause agro or wants his van totally polished and is trying to get me to cover this because the whole sides will need sorted, ive spoke to a few car paiters i know and they all say that black will always mark but 3rd party paint will be a curse, they have said to get the name of his valeter and then to chase him
its really disheartening as we do good work and this one cheap job is getting me mad, so how would you guys deal with it
ive known people to polish over graphics but never don it myself
thanks
John
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