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Virgin Media
Okay, heres a mini rant:-
Phoned Virgin Media today after getting a flyer through the door saying I could get 20mb fibre optic Broadband in my area for £11 a month. Great I thought as I dont want a landline or TV package, just basic broadband so I can work from home occasionally and play on my Xbox.
30 seconds into the call and im already raging, they cant understand me, and I cant understand them. I spell out phonetically almost every word I say before it becomes clear that im wasting my time. I then ask politely if I could speak to someone else due to the communication problem, person #2 is equally a bad but it does become apparent that I CANT actually get the promised fibre optic connection at my address after all and would have to pay extra for a phone line, thus bumping the price upto £25 a month and the connection was an maximum of 6mb.
I have a bit moan at them that I feel conned as im paying more than double the advertised price for almost a quarter of the speed before they interrupt me to start discussing which TV package I want (I made it clear I ONLY wanted broadband at the start).
It was at this point I slightly lost my composure, used some miners language and hung up!
Now my girlfriend works in a call centre and I do pity some of them as accents can vary wildly, but this is the worst ive ever experienced and I think ill just stick to smoke signals from my ears for my communication methods at home!
Rant over, im going home in a huff!
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