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Vinyl failure – comments please
Hi All
A very quick basic background to the job;
We were asked to install some digital prints supplied by the customer on to an internal painted wall. They sent me a photo of the previous prints falling off the wall so wanted me to go and apply a new set of prints.
We went and applied the prints as per their instruction/installation sheet, they were unlaminated prints and there were no markings on the back of the vinyl so not sure what it was but within 24hrs these prints also peeled off the wall.
They contacted me to advise me they were peeling off the wall and therefore were not paying the invoice until I put up a new set. I advised them the vinyl is not suitable and most likely due to the paint used on the wall or possible humidity issues in the wall as it was in a salon type area which was apparently very warm.
I advised them to use a different vinyl but they said the exact same vinyls were being sent out again and I needed to re-fit these or wasn’t getting paid. At this point I realised that even if I did it again and it peeled off again because nothing was changed and so would have the same effect as last that I wasn’t going to get paid for either installs.
I proposed to them that I was very happy to go and re-install another set if they paid for the first installation and if the vinyl stayed up then great but if it failed again then I would have to charge for the 2nd installation as well. I don’t think that’s unreasonable for me after being told I’m not getting paid because it’s peeled off and knowing it will happen again as it’s the same vinyl.
So they then came back and tell me that they have shown pictures of the peeling vinyl to some other sign and installation company who have confirmed that it’s failing due to installation 😮 How can you tell from a photo? I mean am I missing something here? Anyway they said they are not paying unless I do it.
So I said OK I’ll do it before payment but I wanted it in writing that if the 2nd installation failed as well and proving it’s not an installation issue then they need to pay for both installs, they wouldn’t agree to that and said they are now going else where and they won’t be paying us and are happy to go to court over it.
He even asked why I was writing such long emails about such a small job but every time I was trying my hardest to explain to them that;
A) the vinyl was installed as per their directions
B) you can’t take their word for an installation failure from looking at a photo
C) offering them suggestions and ways to resolve it
etc
etc
etcbut they never addressed the real issue and just said they were not paying based on what these signs people told them from the photos they saw.
So am I missing the plot here or something?
I honestly am left bewildered by the whole thing as it seems quiet ridiculous what they have said and the advice they have received about the installation.
I would love to hear your thoughts on this.
Warren
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