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Very Annoyed! Supplier problems!!
Hi All
Had a job to fit today – load of stand off flat cut letters and arrow shapes in various Dibond colours. Ordered them from a well known supplier and this was my first and probably last order with them.
It was also my first job for this kind of sign and wasn’t sure how long or hard it would be.
Overall size of the job was about 2.5*2.5m, carefully laid out the template onto some hardboard sheets, marked out the the locator positions, drilled them in the sheets (read a tip on UKSB about greater accuracy in making a hardboard template to drill through into the wall – worked really well). Took no time at all and everything lined up spot on.
Got up this morning to lovely blue skies, setting up the scaffold tower took half the normal time and had the hardboard template on the wall a few minutes later. Started drilling the 100+ holes into the wall and these must be the softest bricks I’ve ever come across – half an hour later all female locators on the wall and ready to start ‘snapping’ on the letters and shapes.
I was expecting to be there all day and was feeling rather pleased everything was going so well – I’ll be home by midday at this rate!
So gets the first flat cut and gently pushes it onto the female locators and as soon as I apply any real pressure the shape falls away from the male locators on the back which are supposedly epoxy glued. So I try a second one and then a third and it’s the same on them all.
I then realise the idiots have not removed the film from the back of the Dibond and had glued all the locators onto the film rather than onto the Dibond!
Is it just me or this about the most stupid thing you could imagine from a company that is probably churning out 100’s and 1000’s of trade flat cut stuff each week?
Had to cut the film round each locator with a scalpel, remove all the rest of the film, draw round each locator, lift of the locator and circle of film, then go about properly epoxy glueing all the 100+ locators.
Long shot is it did take all day and I’m seething – I’m tempted to name and shame but I’ll wait to speak to them on Monday first – will let you know what they say. (chat.)
Macky
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13 Replies
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ouch !
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:lol1: :lol1: :lol1: :lol1:
Name the bvggers I say.
What a fiasco – I would’ve sent them all back to the suppliers to put right
Sorry you had such a hard time with it and well done for solving the problem. However, your supplier needs to accept the blame for this 😀
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I’d be curious to know who the supplier was too, as we have had 2 issues now in the last week with a supplier of the products….. rather than name them, name the town?
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Hi, they are based in the West Midlands.
Macky
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Hmmm… different supplier!
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Nah, give them a chance to grovel and reply. I would expect a fucking big favour from them for that. People do make mistakes, but that is a pretty basic error for someone in their line of work. Hold off naming them until you get something to make up for your trouble.
Then tell us who it was!
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is the supplier related to this board in anyway?
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ooh, was it professor plum ??
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sounds like an apprentice was given this job to do. Could have a sore backside after your call 😮
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I think everyone is entitled to make a mistake, its not the mistake that matters now, whats done is done, what matters now is what they do to placate you and retain a customer. After all its the aftersales that really counts.
For what its worth I would have stopped the job immediately rather than messed about, explained/showed my client the problem, most people are good when they know youre doing your best to provide a service and assure them you will get it all put right as soon as practicable.
And yes you should name them on the boards here (but dont tell/threaten them with it) once they have addressed your issue then you will be putting them in a good or a bad light depending on their response!
John
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Doesnt matter whether it is an apprentice or not Pretty slack of any supplier not to do final QA on product before it is shipped they must take the blame.
But before we go on site we do a mock build in house and check alignments, heights, materials and fixings. If this error had been picked up in the workshop, ship back to supplier (he pays) he rectifies the problem and all you have lost is a couple of days (assuming you have a couple of days to spare).
Regards Adrian
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Adrian,
That seems like a lot of work to check something you should be able to trust. If they can’t get it right they shouldn’t be in that line of business, its not exactly complicated.
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Hi All
Thanks for the comments, If I could have waited until after the weekend then I would have sent these back to be made properly. I really had to get these done otherwise I didn’t have another opportunity to re-fit them prior to their new office opening.
I understand mistakes can happen and I’m not going to ask for a discount or recompense – Just want to voice my concern. I’ve cooled down now and I probably will order from them again – my theory being they will pay particular attention to getting my future orders 100% right.
Macky
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