-
Vehicle storage – what’s your longest?
What’s the longest you’ve had a customer leave their vehicle with you once completed?
We have the luxury of being able to get most vehicles in our unit.
Some customers drop off the day before, some will collect the next day, with 99% of the time is fine.
Got one in the unit that’s been there over a week now :shocked:
Not a big problem as we haven’t had many vans in this week, but when we do it’s like musical chairs shifting them around.
More a nuisance keep having to walk round the thing to get to reception when visitors come, then back to get the card machine etc.
It doesn’t seem normal to me, most people want them back asap.
-
4 Replies
-
Have they paid for the work? If so just park it outside as I am sure your insurance for the vehicle ends once they have paid for the service or does your insurance cover you keeping the vehicle indefinitely. May not be good customer service but if you inform them they have 24 hrs to collect or you will be leaving it outside.
-
I had an exhibition trailer hang around for a couple of months before they decided they desperately needed it back! Then there was a van for a company that had recently gone bust and couldn’t figure out what they were going to do as I wasn’t releasing it til it was paid.
We recently had a brand new 18ton rigid lorry for around 10 days, the company buying it hadn’t completed the paperwork and the dealership weren’t keen on having it back as it meant sending two drivers to collect and they didn’t have anywhere to take it!
I just tell them that if they can’t collect when they’re supposed to that it gets parked outside at their risk.
We have the luxury of having plenty of flexible parking though, if it’s still there for a while then just tell them you’ll start charging storage -
Returning customer, so unlike us no deposit, we just squeezed it in for them.
We have both keys so they can’t drive it until we give them the keys.
Think we’ll do the same, tweak our t&cs, as we’re insured whilst the vehicle is in our possession, on & off the premises.
I think we’ll specifically state our insurance doesn’t cover vehicles parked outside in the yard/estate. May add storage to it too!
-
We can get most vans inside our place but unless we are half finished with it, the van is parked outside in the industrial estate, or around the corner in the public car park.
if a customer asks us to leave it with us, we have no problem in doing so, but we tell them as long as they are happy for it to be parked outside as we have other vehicles to do, or coming in. Or simply say you have no space as your own van is parked inside overnight, or your insurance does not cover you to hold customer vans inside blah blah blah…
as I say, no problem telling them not to rush, but It will be parked outside out the way of your unit. 9/10 times they will come to get it anyway or are happy to leave it wherever…
Log in to reply.
