Training clients fitters to apply vinyl

[Robert Lambie]

if they are looking to save in this fashion, their next step will be a cutter, then a printer. you will then find your one large customer down.

[Denise Goodfellow]

On the other side of the coin, we supply and fitt graphics for a quite large customer. while on the job they were watch the chaps fit.

we then got asked to price on just supplying. which we did.

We then got quite an angry email saying the decals we supplied we of bad quality as they had bubbled when they fitted them…..

We mentioned that we have several years training on fittting graphics and thats why we didn`t get bubbles when we fitted them.

They had to order over £500 worth of decals to replace those that were rejected by their customer.

We now supply and fit them again. LOL 😛

[Robert Lambie]

:lol1: good instance Denise… but…
If Paul is being asked to train them till competent fitters? 😕 :lol1:

[Paul Munford]

Rob, no! just there for the day 🙂 …amazing isnt it that people thing that they can pick it up in an afternoon!
I think it will be a case of Denise’s earlier post and it will cost them a few quid to realise that its not "just a sticker"
Even now in my travels I come across fitters that have skills I can only aspire to, and others that have been doing for years and do a chronic job!

[Adrian Hewson]

One of our biggest customers who we do thousands every month for fit quite a few of their own decals and we have trained them, they are quit simple to fit and sometimes they have surface issues. its all part of the package, the vinyls they fit are less than 1% of their total spend ?

[Robert Lambie]

Adrian, we have similar.. one of UK’s biggest companies fit all the signage we send them. but no, i wouldnt go out and train them to do it.
same applies for many of companies we do work for, when i think on it, but never have they later contacted me and asked me to train their staff to cut our installations out of the service.
if they want to cut us out then fine, go for it… they will see through trial and error and costly mistakes why they pay in the first place. on the other hand if its about them becoming self sufficient, then where will that end. which leads me back to my original reply. 😀

[Robert Lambie]

quote Paul Munford:

Even now in my travels I come across fitters that have skills I can only aspire to, and others that have been doing for years and do a chronic job!

i am same paul, i actually enjoy going to big shows and events in the hope i pick new things up, and often do!
i also pick up things reading these boards… every day is a school day. if we think we know it all we are destined to fail. 🙂

[Nicola McIntosh]

quote Robert Lambie:

if we think we know it all we are destined to fail. 🙂

couldn’t agree more 😀

[Martin Pearson]

quote Paul Munford:

Rob, no! just there for the day 🙂 …amazing isnt it that people thing that they can pick it up in an afternoon!
I think it will be a case of Denise’s earlier post and it will cost them a few quid to realise that its not “just a sticker”
Even now in my travels I come across fitters that have skills I can only aspire to, and others that have been doing for years and do a chronic job!

Paul, it’s like most things. If you stand & watch someone who is good at what they do they make it look so easy. Probably true of your customer.
Can’t believe in all the years you have been doing this no one has said that you make it look easy. Quit often someone will ask me how I do it because they have tried themselves & made a pigs ear of it. I just tell them it’s down to practice.