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Roland Pinch Rollers Problem
I have posted about this before but I thought it would be useful to re-post to give some feedback. I seem to be going through pinch roller assemblies very quickly, the new ones seem to crack. The engineer who deals with my service contract believe that the plastic is more brittle. I can believe this as I have been through at least 4 full sets in the last six months. We have been very careful with the machine when changing rolls and using kid gloves to open and close the rollers but they still start to break.
I decided to give Roland a ring, before this the engineer told me that whatever I raise they will deny any issues with the part and say they have not had a ny complaints……. He was right, I called explained the problem, sent some photos of the cracks in the housing and the response I had was that no one has complained so therefore there is no issue.
So who has had problems? If you have please respond to this post with the model of your machine etc..
I’m under contract so these are replaced as part of the contract but I don’t really want to swapping these out every month.
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