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Removed vinyl graphics exposes damaged paintwork, advice please?
Hi guys got a strange one, we did a removal job on a car the other month and the customer has just called back unhappy. Just lettering and small printed logo, we fitted the signs maybe 2 years before and we did at the time notice more of a halo ghosting effect than before when we were removing. The customer is unhappy and has said we told him it would not leave a mark on the paint work, which 99% of the time it does not. We did every thing as any other job and as you may know I did own a body shop 15 years ago so have a good understanding of paint etc, we don’t think this vehicle had paint work etc so wanted to know where I stand regarding this, as we have no control of the vehicle or signs when the car left and to why its happened, he has spoken to his insurance company and they sent of an engineer and said its just wear and tear, any suggestions welcome thanks Rich
Materials used IP5700 AND Metamark digital with matching over lam.
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8 Replies
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Hi Rich.
Whatever you told the client – client will expect that.
I’m sure an hour or two of your time and t-cut will solve this matter.
I lease cars on 2 years. Nissan, VW’s, they all leave a mark (brand new pain where lettering was) little t-cut and paint work was as new and leasing company was happy.
I do tell client that lettering may be seen after few years when removed, but quick polish will solve the problem. -
My thoughts, we have the tech to flat and polish I may suggest that to him, Rich
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On another note: just explain to client that almost every other car is signwriten, so removing vinyl and polishing (some colours are worst then others) is normal procedure before vehicle gets sold or returned to the leasing company.
If half human, he should compensate you a little for the buffing / polishing. -
[emoji108]
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It is actually pretty insane argument really.
Paint gets dull from sun, dirt and salt. Sun, dirt and salt can’t penetrate vinyl, so paint work underneath remains as it was the day the vehicle was done.
Vinyl comes off- Rest if the vehicle is now worse. Customers complains.If you ask me he should be t-cutting it himself. Even if there is a little scuffing or marking from glue. Your not a miracle worker at the end of the day.
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Your customer is completely wrong!
The vinyl has done nothing but protect the paintwork, not damage it.
Purely through day to day use of the car, the paintwork is subjected to abrasion, U.V. and Chemical damage.
The only area isolated from all the above is the area you covered with the vinyl.
Once this vinyl has been removed, it exposes the protected paintwork alongside the weathered paintwork.
The key point here is, the area protected is the "undamaged paintwork", the rest is the "damaged" paintwork.
There for your advice that the vinyl will not damage the paintwork is 100% fact because you now have the proof side by side!
You should now advise your customer to contact the motor manufacturer and complain their paintwork has deteriorated and would like something done about it! 😉 -
quote Robert Lambie:Your customer is completely wrong!
The vinyl has done nothing but protect the paintwork, not damage it.
Purely through day to day use of the car, the paintwork is subjected to abrasion, U.V. and Chemical damage.
The only area isolated from all the above is the area you covered with the vinyl.
Once this vinyl has been removed, it exposes the protected paintwork alongside the weathered paintwork.
The key point here is, the area protected is the “undamaged paintwork”, the rest is the “damaged” paintwork.
There for your advice that the vinyl will not damage the paintwork is 100% fact because you now have the proof side by side!
You should now advise your customer to contact the motor manufacturer and complain their paintwork has deteriorated
and would like something done about it! [emoji6]I think Chris / Robert just won your case!
Copy and paste to your client. [emoji6] -
Think that’s just nailed it thanks all [emoji120]
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