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Questions to ask before doing a Wrap/Vinyl job
Hi,
looking for a bit of advice.
Today I had a Ford Transit 2014 plate in for the ST Stripes down the bonnet.
While doing it, I lifted a bit of the vinyl I had put down and its taken some of the paint from the bonnet. Got a paint guy in who works a few units away from me and he has said the bonnet has been repainted at some point and not been baked.Now obviously as I hadnt asked the customer about this I’ll have to foot the repair bill :bangshead:
Now onto my point for the post, do you have a set of questions you ask customers about their vehicles history before taking on the job?
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5 Replies
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We don’t ask before hand, but stipulate it on our quote we’re not responsible for damage to repainted paintwork.
We’ve also created a condition report for vehicles left with us, after a customer claimed we cracked their windscreen, with it their word against ours, it cost £120 to have a new windscreen fitted.
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I’ve done this a few times but always call the customer and explain that their paint is no good and is lifting, don’t admit anything!! How can you possibly be responsible for poor paintwork?
I’ve never had to pay out for it and wouldn’t unless it was me that did something obviously wrong.
I do have smallprint which goes out on quotes but so many of my customers agree a price before they’ve left the office, that I always forget to send it anyway.
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I would not accept responsibility for this, the very nature of our job involves lifting & repositioning vinyl before fitting, poor quality repairs aren’t our fault but we do walk around the van with the client before we take it in, we print out a line drawing of the van a bit like a body shop assessment form & inspect it & point out marks, scratches & dents & get a signature to verify they were there before we take possession. Had one or two instances where a scratch is claimed to have happened in our care, funnily enough, usually just before they are due to settle up.
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Sean I think this must have happened to everybody who wraps cars for a living. :rollseyes:
Your job now is to be as sympathetic and helpful as possible, but make it clear to the customer it is not your fault.
Charge them your normal rate for the extra work it has created for you, any new panels you have to print, etc.
And remember to prepare a disclaimer for next time. -
Had a similar issue the other day with one of my newer guys. He was fitting graphics to some brand new JCB’s and noticed that some paint was missing before he was set to apply graphics next to it.
He knows to always take a photo and highlight this to the client beforehand but sent it back to us at the unit instead and we assumed he’d shown the client. He couldn’t find anyone so cracked on placing the graphic next to the missing paint which then made it look like he’d taken it off with the app paper.
Low and behold I get a bill and because I didn’t have a leg to stand on and they are one of our main customers, we paid up.
We now insist that we have a member of their staff present for a pre vehicle inspection to cover ourselves. I’m sure the client will get fed up of that soon enough. :rollseyes:
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