Problem with Seiko Colourpainter Prints "Rubbing off&qu

[David Rowland]

well our ink will rub off if using certain cleaners yes (and we have a jv3)… but if the stickers are coming in contact with sea water then I would have laminated them.

I would grab some of your prints, get a wet cloth and just go through some products to see what removes ink and then reconmended a cleaning method.

[Paul Hodges]

that’s bordering on being an unsuitable application for inket – in my opinion because the harsher the environment, the more likely you’ll get trouble, added to the fact that they’re not laminated….it’s not an ideal scenario.

You can rub off any un-laminated solvent print if you try hard enough, they’re not really up to the kind of treatment the chap is giving them, having said that, there’s no way you could easily remove the print without trying, unless an unusual situation has occurred with using the wrong substrate, but then your supplier would be the only one who could shed light on that

[Wayne Cruickshank]

thanks guys….

the boats in question are canal barges, so no contact with salt water, and in any case the printed graphic is positioned very high up on the boat well out of the way of water.

also these prints have sat in his office for 12 months, it’s only now that he’s started applying them, and conseuqently marked one that he’s gone at it with chemicals and hence they’ve rubbed off

i’ll report my findings on here once i’ve seen it with my own eyes

[John Childs]

I think it is unreasonable to expect that a boat, canal barge or gin palace, isn’t going to get polished, or at least come into contact with some cleaning fluids, at reasonably regular intervals during the course of a season. I’ve seen people washing narrow boats with a yard brush. I would have laminated without question.

I don’t think the fact that the prints have sat around for twelve months has any bearing on it.

I would get back the prints he hasn’t used and laminate them, replace the ones he has damaged, then sit and lick my wounds, put it down to experience and get on with my life.

Sorry if that isn’t what you wanted to hear, but you have a problem and what is important now is how you handle it. That will determine whether this man comes back to you for more prints in the future or just puts it around that your work isn’t up to it.

[Craig Brown]

I agree that the prints should be laminated; IMHO anything that is likely to be subject to abrasion/cleaning should be treated in this manor…but where I do have an issue is the fact the graphics are now 12 months old.

How long do we remain responsible for products we provide?
as an example:- If the graphics have a 3 year life (not the vinyl, but the print) a third of the life has now been used up.

If I went back to a supplier 12 months after they supplied a product to me I’m pretty sure I know what their answer would be if I asked for a full refund. No doubt the suppliers T’s and C’s would cover them to some degree, do yours?

You are now into a debate on ethics – you supplied the wrong product, they have left it an inordinate amount of time to come back to you – time to wrestle with your conscience

[Paul Hodges]

that’s a good point actually, anything we do carries a 12 month guarantee, maximum. the only arguable point being that the customer could argue the goods were not fit for the purpose in which they were sold.

we’ll have to wait and see what Wayne’s conclusion is once he’s seen the work in question.