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  • Pricing – What would you do?

    Posted by Pryam Carter on September 17, 2008 at 8:22 am

    We have a customer (a good customer) who ordered 5 posters from us. We have digitally printed them and delivered them along with the bill.
    Size – 1110x1530mm.
    I generally charge around the £30 per m2 for posters plus any artwork that i feel needs adding on.
    Because this job was for a good customer and the artwork was simple we wavered the fee on the artwork.
    I’ve brought the price down to £25 per m2 on the job, delivered them 5 miles away and he’s moaning at the price.
    Am i ripping the man off?

    David McPhillips replied 15 years, 7 months ago 7 Members · 7 Replies
  • 7 Replies
  • Robert Lambie

    Member
    September 17, 2008 at 8:31 am

    i would say definitely not…

    list a breakdown of everything you need to cover for him…

    * design time
    * material and ink
    * production
    * finishing
    * delivery

    you could go on with rent, rates etc but you get the idea… 😀

    remind him of all the price increases these days too!

    i hate customers like this… 😕

    .

  • Phill Fenton

    Member
    September 17, 2008 at 9:36 am

    Remind him it’s not just the posters he’s paying for – it’s your time required to produce a very limited run of prints.

  • Peter Normington

    Member
    September 17, 2008 at 10:08 am

    No matter how good a customer, and especially when they say just go ahead, with a job that I haven’t done for them before I ALWAYS give them a quote.

    Your price is if anything on the low side, but customers never compare like for like, he probably saw some pop posters at a boot fair for a fiver each, and expects you to beat that!

    Been there done that.

    peter

  • Paul Humble

    Member
    September 17, 2008 at 10:11 am

    There was a guy from a Print company in Newcastle phoned me out of the blue the other week offering me full colour printing for less than £12 a square meter.

    I didnt need any doing but I couldnt believe he was doing it so cheap.

  • Chris Wool

    Member
    September 17, 2008 at 10:17 am

    really depends if he wanted dye ink on to 100 gsm paper or pigmented or solvent on to photo type paper.

    chris

  • Jason Xuereb

    Member
    September 17, 2008 at 12:20 pm

    http://www.flyingsolo.com.au/p274543565 … ealed.html

    Good Read 😛

  • David McPhillips

    Member
    September 17, 2008 at 12:37 pm

    Pryam i am doing poster 1025 x 1540 at this very minute full solvent ink on coated paper i am charging £60 per poster and £30 design time so i think your pricing is correct, these people have not got a clue whats involved, so stick to your guns and just tell the customer that’s the final price.

    As Rob said above i find it easier to make customers understand what is involved more if you break it all down, and i always give the customer a quote before proceeding with job this way they have no come back.

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