Paying suppliers on receipt of statement

[Chris Wool]

Something not right. Not happened to me yet.
I buy very little from them but that would stop if they did that.

[John O'Sullivan]

Simply ask them do they want to continue doing business as ye have been for the last 8 years,then tell them to sort out there rising prices and stock levels instead of hounding there good customers (:) Loyality has to be a two way street.

[Steve McAdie]

I had a letter off them about two weeks a go informing me of the changes, also a direct debit form for an account but i always pay by card. it left me with the impression that they wanted me to open a credit account probably to do away with card charges.

[Kevin Flowers]

I have emailed them tonite so will wait to see their response

Steve
i did get a letter from them but presumed it would be if i didn’t pay on receipt of statement

Kev

[David Hammond]

Most of our suppliers are 60days end of month, so I schedule the payments to go out the last day of each month.

I’ve spent some time comparing prices between different suppliers and there are some deal’s to be had out there.

[Kevin Flowers]

Well it would appear that Robert Horne / Paperlinxs view is to just ignore the the question of why they have never questioned me paying on statement received like i have done for years and just say it should have been paid by the 31st you owe us interest because you paid it on the 6th. Its not even because of the money i have questioned this but just the principle. They also won’t give out an invoice for this amount say i have to pay it because its on the statement so going to check this with HMRC.

Glad to say i have spoke with new suppliers now and will start to order all main materials through them.

Kev

[Hugh Potter]

I pay by card too but have found them to be rather obtuse at times.

Europoint were great, never any probs with stock as I recall. If i phoned late they would happily put the order through and ring back in the morning or, on occasion if I explained that cashflow was a problem for a couple of days, would even ship out and let me call in as promised a day or two later.

when it changed to Robert horne all went well – until after a number of months they realised they’d not processed a number of my card payments and suddenly got arsy over quite a lot of money.

The cut-off times were introduced and initially were no problems until they then messed me about a few times – their computer system wouldn’t allow them to send the order until payment was sorted, which wasn’t done at the sales terminal but in an office… meaning I often missed my orders being processed despite being 30mins in time. same with late in the day vinyl orders – noone there to process the order despite accepting orders to whatever time it was meant my delivery was delayed.

Now it’s paperlinx, I’ve had other issues along the lines of cut-off times and processing payments. I’ve not dicked the company in 8 years so why would I turn them over for £100? If it’s near the deadline they should process the order first and come back to me for payment, it’s not like I’m a new customer and they get their cash a lot quicker from me than account holders.

There should be some flexibility. On the whole they provide me a great service but sometimes, I genuinely wonder why I stick with them sometimes, habit perhaps, that and I use mainly oracle products.

still, I’m not one to whinge!

[Dave Harrison]

Sorry to deviate from the topic but who are the main agents for Oracal products now in the UK ? When I type in Oracal MDP supplies come up, but they only have 651 listed on their website.

[Dave Harrison]

Sorry to deviate from the topic but who are the main agents for Oracal products now in the UK ? When I type in Oracal MDP supplies come up, but they only have 651 listed on their website.

[Kevin Flowers]

Dave
unfortunately RH / Paperlinx which is one problem with changing supplier as i have used oracle for over 10 years

Kev

[Kevin Flowers]

Dave
just found out that http://www.antalis.co.uk/ stock orale as well

[David Hammond]

Plus antalis give free delivery over £50… Compared to RHG.

Ordered 3 sheets of foamex cheaper than my usual supplier, and cheaper than RHG with free delivery.

[Chris Wool]

quote Kevin Flowers:

Dave
just found out that http://www.antalis.co.uk/ stock orale as well

that web site is a pain in the butt see if they want to charge £20 dilivery and 1.5% interest

[Kevin Flowers]

Chris
i gave up on the site just spoke to them direct they have a depot in Dartford which is about the same distance as the RH london depot. Looking to pursue opening up a small scale sheet & materials supply in my area now also been talking with Amari & Blackburns Metals so time will tell.

I just feel that after all these years its a shame that RH has such a cavalier attitude to keeping loyal customers on board

Kev

[Adrian Hewson]

We get 60 days and don’t get charged delivery ????

[Unknown Member]

Kev,

I just moved over to Antalis myself mate….

The rep was talking about same day deliveries too if things are that urgent.

[John O'Sullivan]

[quote="Kevin Flowers"

I just feel that after all these years its a shame that RH has such a cavalier attitude to keeping loyal customers on board

i think its great kev that your moving on and finding new suppliers and probley better prices with new companys that are keen to do business.

if anybody from RH looks on here think its time ye woke up and smell the coffee if ye cant look after the good long term customers god help the new ones or do ye think yer above all that!!!! 🙄

[Mike Grant]

I have personaly used RH for the last 17 years and my predesessor years before me back when they were ADP. They used to supply 95% of my requirements. Many years ago I used to have a rep Brian Hunkin (still remember his name) call on me regular and keep prices sharp and competative. Sadly he was forced to take an early retirement and my good relationship with ADP/RH retired with him. I hardly buy anything from them now.

Last week I had some engraving laminate from them. £40 a sheet but got a call to inform me there was a minimum charge of £70.00 and £20.00 delivery if below this value and £10.00 for cutting. So I had to buy 2 sheets of laminate to get to the minimum charge and free delivery. (made sense to me for the cost)

There’s loyalty for you. Doesen’t exist anymore. It seems they go further downhill with every take over and they have been taken over many times since my first dealings with them. 🙁