We’ve got a Xerox digital machine, under contract, here’s a few questions I’d be asking.
What machine are you looking at and what are you looking to be printing through it?
3 year parts warranty (excluding ware & tear I presume), but what about engineers coming to fit said parts?
Do you need to purchase a minimum amount of clicks per quarter? (Our contract commits us to a minimum per 1/4)
How much do the rates increase per year?
Does the machine print SRA3 sheets? (essential if you’re looking to print A3 borderless prints, and leaflets etc)
Is there an additional charge for A3, and SRA3?
What is the maximum weight of paper that the machine will print, both single & auto duplexed?
Are you looking for an inline finishing unit, so you can print booklets etc straight out the printer.
Will you be looking to get a guillotine to trim the print too? There’s a bit of H&S that goes with those (twice annual service & keeping a log etc) but worth it no end if your work accommodates it.
IMHO the most important bits…
How long is the contract… how much notice to leave… does it auto renew… and is there a personal or directors guarantee?
Our Xerox is under service contract, we go online order new consumables, they arrive next day. Ring an engineer in the morning, they’re usually there by lunch time, any parts they go an collect from stores all at no additional cost.
Great machines for quick turnaround, and low volume, but the price of Litho print now, it’s cheaper to send some jobs out and get them a day or two later.