ONYX RIP Software, forced upgrade, Rant.
When we we began to move away from Solvent printing onto UV roll printing, then UV flatbed, we switched to ONYX and have done so for many years now, so much so that we still have an ONYX 11 which allows us to run multiple Latex printers from a single printer operating terminal.
That said, we also have ONYX Go which is the current online pay monthly version. However, as much as ONYX Go is a better version of the software, we have found it glitchy, from time to time. And on a few instances, we have just reverted back to ONYX 11 because Go has crashed and we have been in a rush to get work out.
However, last week we had a niggle with the actual “computer” and needed to reinstall the software, but we don’t appear to have the installation software. So we emailed ONYX with photos of the Dongle, serial numbers blah blah and asked if we could have a link to download the software.
ONYX replied saying to check the dongle as it may also contain the software, BUT… if it doesn’t, then we MUST upgrade to the current version as they no longer support ONYX 11.
Now, “I get it” if you are running an old machine, old parts will no longer be stocked, or old machines no longer serviced, ink type changes etc…. Just like an old car.
But a bit of Software, a File, a download… something that would occupy nothing more than a bit of memory space!
Fair enough if the ONYX 11 was no longer compatible with Windows or Mac operating systems, but the fact is, in my opinion, it is great and does what we need. But more so, it is more stable than their online version ONYX Go or I wouldn’t have to keep reverting back to our bought and paid for ONXY 11, as our backup.
I really dislike being forced to do things for no reason other than the supplier wanting more money out of us. I like to think about things like this from both sides of the fence, but in this instance, I can’t see their argument other than they want more money on an upgrade or they want to progressively push everyone onto the pay monthly online versions.
rant over. 🤨
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