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New router….trashed! Thanks to DHL
Last week after many years contemplating, I finally took delivery of a new router.
This has been a long process, I was after a secondhand Gerber 404, but the Spandex people here in Sweden are totally useless when it comes to following up enquiries…and that then cast a shadow over what tech support I might get after buying from them. I then looked at Multicam, and AXYZ
The driver called last week and said he thought they had strapped it down badly and there was a small amount of transport damage!
Great…thats all I need.
The machine is manufactured in Canada sent to England to their sister company, tested and built to final spec..vacuum table..spindle type etc.
The sent out to Europe using a more expensive “Direct transport” i.e it leaves the factory in England and should stay on the same truck all the way to Stockholm here. Anyway it arrives at a DHL terminal in Gothenburg on the other side of Sweden where they crossloaded on to another truck, but with short forks on a forktruck…they then dropped it bending the steel plate that the wheels are mounted too…in dropping it the force of hitting the ground made the box with the brains/steering shear off from the chassis, and the table mounting points under are bent…the vacuumm manifold is cracked, and paint chipped on the joins on the gantry.
We are now waiting for the insurance companies involved OK’ing a new shipment from England…what a waste, and what an asshole transport company for charging for one service and trying to save by doing this, trucks here are 80ft long so they obviously want them to run full as often as possible but if you have paid for a special service thats what you expect!
Unloading at my workshop with long forks! and a proper tractor loader
Damage…
You can see how bent things are…
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4 Replies
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I feel so sorry for you Henry, wahta cock up on their part. I realy hope the insurance company sort this out quick and don’t try and fob you off.
Keep us updated ……………
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what a nightmare mate 😮 you must be gutted, i know i would be!
i was just thinking of emailing you a link to a couple of websites regarding type3 (3d) software for your machine, only last night.
something this expensive & they cut corners delivering it? they deserve to buy you a brand new one, no questions asked!
i wouldnt think you will have bother getting they to cough up though. just a damn shame it had to happen in the first place. 😕 -
Yep…I called the terminal boss in Gothenburg…but they don’t give a shit..their insurance is about £8 a kilo this weighs 1200kgs. The AXYZ distributor here in Sweden has full insurance and are claiming a new machine…I wont be signing any papers approving delivery of this one, and thats what has to be done here before my bank payout.
They have been great and have been in contact with the UK and I think they are preparing a new machine.
Frustrating becuase its here and would be nice to get going with it.
Have been lent Artcam Pro 6 and Artcam Insignia for 60days trial, also thought about just getting a site licence for Toolpath Studio which is AXYZ version of Signlab Profilelab, as I already have Signlab E6
How is Type 3 to work with day to day? Ease of use? learning curve?
WE should be getting this all sorted this week!….but yes its a real pain.
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Sheesh , sorry to hear about your misfortune , looks like a great machine and you bought it with all ther options
We run a TekCel and I must be honest , when bought we had visions of all manner of 3d stuff , till I found that programming and designing is somewhat of a nightmare (We have Artcam pro , Mastercam and Profilelab) apart from the fact that to get really smooth output on big 3d stuff takes cutters with teeny stepovers and multi hour run times.
So essentially we do mainly profile cutting and “stepped” 2 1/2 d work and found theat the money we spent on the full 3d stuff was essentilly wasted. I woud go for the profile lab thing first and then buy the full 3d software as needed.
I make a ton more money cutting 1000’s of badge and keytag blanks in brass etc as well as cutting letters and doing custom woodwork bases , plaques etc than I ever made with 3 carved signage. The worst was having stuff gouged after watching it run 40 + hours and the hand finishing required on some of those jobs.
Regards
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