new cutting problem with versacamm help please

[Joe Wigzell]

Hi Dan,

Might be able to offer some advice 😕 First just want to check a couple of things…

Are you moving the pinch wheels in between the print and after lamination?
Are you using the centre on media function in the Layout tab?
Are you clicking on ‘get media width’ again after lamination?

If you are doing the above things then this could effect your cut post lamination, however it is strange for you to have the cut line correct on one side and not the other.

I am not 100% whether your machine has this feature or not (the newer ones do)- but you could check your crop-cut, not print-cut alignment.

One thing you could also try to check whether or not your problem is to do with the laminating/crop-cut process or not, is to try printing a similar or the same job with the crop marks but just run it as a print cut job without removing the media.
Initial thoughts though are to check the 3 things I mentioned at the top as these can effect your alignment.

Let me know and we can hopefully get rid of this problem for you!

[Stephen Morriss]

I’ve had this problem on my 540 as well, it helped to take the encoder reading eye off the carriage and clean the lens, also use a clean soft cloth to clean the encoder strip.

Steve

[Dan Osterbery]

Hi Joe, no to all of the above! Dont do any of those as we know they cause issues! I think this is a technical problem, I ran some t-shirt material that didnt need laminating and the cuts were out on this and it was not removed from the machine.

Stephen, thanks will give that a go! had to clean the encoder strip a couple of months ago because the print edges went wobbly! Is it easy to get at the encoder reading eye?

Thanks guys

Dan

[Peter Munday]

Dan I had a problem just like this and it turned out to be that the rubber sleeve on the pinch roller had become detached from the wheel. Ordered a new wheel and fitted problem solved.

Peter

[Dan Osterbery]

Thanks Peter, removed the middle wheels so only operating on the two by the media clamps, but will check and swap those out now and see if it improves!

thanks

Dan

[Peter Munday]

Dan don’t forget that the outside wheels have a slight bevel on them and should only be used on the outside.

[Stephen Morriss]

It’s a little fiddly to get at but as long as your mechanically competent and careful you’ll be fine.
Take the main cover off and you’ll see it screwed onto the back of the print head carriage with the encoder strip going though it.
The ink mist must get into it eventually and cover the lenses.

Steve

[Dan Osterbery]

Didnt know that! scrap that plan then!!

thanks again

Dan

[Dan Osterbery]

Hi Stephen, what do i clean it with? Can i use roland cleaning solution or is it best to use alcohol?? Please advise

thanks

Dan

[Stephen Morriss]

I just used a clean lint free cloth, the micro fibre cleaning cloths seem good, I didn’t use any fluid at all, def don’t use the head cleaner it’ll damage the lens.

Steve

[Martin Armitage]

The pinch roller bracket can also split meaning that their is not enough grip on the media – this is quite a common problem

[Steve McAdie]

If you do need to change the outside roller Dan then replace the opposite one also, keeps it balanced.

Steve

[Dan Osterbery]

Hi Stephen,
back in the office today and trying to sort this out, can you give me instructions on how to remove the encoder sensor from the carriage so we can give it a clean?

thanks

Dan

[Andrew Blackett]

Dan, just try cleaning it in situ. If you take a cleaning swab and bend it so the swab is pointing down.

Then just run it from left to right front and back – you’ll be amazed how much gunk comes off. Then do environment match when you’ve finished. Is the print out too or just cutting?

Andy

[Dan Osterbery]

Hi Andy,
its just cutting that’s out!

cheers

Dan

[Steve McAdie]

The encoder strip isn’t used by the cutter so i don’t think you will solve the problem by cleaning it although it is good practice to keep it clean.