Activity Feed Forums Printing Discussions General Printing Topics Mutoh – service advice

  • Robert Lambie

    Administrator
    December 14, 2023 at 9:34 pm

    Do you know what the error code is, or machine model, Phill?
    If he has the manual, normally there is a page dedicated to things like error messages etc.

    Personally, I would take pictures of the machine, model number and serial, and send a message to Mutoh asking if they can help. I am sure of someone has one of their machines, they would be only too happy to link to a page or online manual.

    https://mutoh.com/support

    I imagine he has done his fair share of searches online, so not sure if any of these are of help…

    E065 PF Motor – The print feed motor tries to move forward but cannot. You need to check for anything that may be preventing the motor from moving material forward such as something jammed in the grit roller or, more commonly, the media is at the end of the roll but it’s still taped to the roll preventing the motor from pulling it through!

    Other than a physical jam, this error code usually means the encoder disc and/or sensor is failing or dirty.

    E067 PF Encoder – Similar to error E065, this error indicates that the print feed encoder did not return the expected value to the main board when the PF motor tried to move forward. This usually means there is a jam in the system causing the motor to not move forward properly and/or the encoder disc and/or sensor need to be cleaned or replaced.

    E071 PF Overcurrent – Similar to E065 & E067, this error means it took too much voltage to move the print feed motor. While this can indicate a bad motor, it’s almost always a media jam or encoder disc/sensor issue.

    E066 CR Motor – The motor that moves the print head back and forth tries to move but cannot. You need to check for anything that may be preventing the motor from moving the head back and forth such as a physical obstruction. It is very common for a defective head lock mechanism to cause this error especially if it happens near the docking station. More rarely this issue is caused by a dirty or poorly greased rail.

    Other than a physical jam, this error code usually means the encoder strip (AKA: T-fence) and/or sensor is failing or dirty.

    E068 CR Encoder – Similar to error E066, this error indicates that the CR encoder did not return the expected value to the main board when the CR motor tried to move the print head. This usually means there is a jam in the system causing the motor to not move forward properly and/or the encoder strip and/or sensor need to be cleaned or replaced.

    E071 & E072 CR Overcurrent – Similar to E066 & E068, this error means it took too much voltage to move the CR motor. While this can indicate a bad motor, it’s almost always a media jam or encoder strip/sensor issue.

    E069 & E070 – Motor Timeout – These errors are similar to other motor errors. Clean your encoder strip and disc and check for jams.

    E075 Head Cable – This error simply means the connection between the head and the main board is faulty. Check your head cables for damage, corrosion, ink splatter, or missing leads, and replace as necessary. Also make sure the cable is plugged in perfectly straight and not crooked.

    E085 Head Overheat – There is a short in the print head circuit causing the head to heat up. Usually the short is caused by a damaged, dirty, or improperly installed head cable. Check your head cables and replace as necessary. Dirty terminals on the head itself can cause this as well which you can air dust to try and clean them out. If new cables don’t fix the issue, it’s almost always a fried head.

    E082 Wiper Sensor – The wiper on the maintenance station is either not moving properly back to it’s home position, or it’s jammed. Make sure nothing is getting in the way of proper movement of the wiper. Clean and grease the rail it slides on. If the problem persists, the wiper sensor is probably broken which would require a new station.

    E016 Many Variations – Error 16 is a general CPU error and has many versions but they all mean the same thing. If you receive this error once and it goes away, it’s usually not a problem. If it pops up many times, your main board is starting to fail or is already fried.

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    Code: E070

    • Display:E070 Err CR Timeout
    • Description:A timeout is detected in the Head shift amount (Yaxis) during printer operation. Displayed when Carriage has not reached the designated position.
    • Remedy:1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board Assy: • CR motor Assy connector • CR_FFC connector CR board Assy: • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor Assy • CR board Assy • MAIN board Assy 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board Assy connector b) Replace the following parts. • CR encoder • T fence • CR motor Assy: • CR_FFC • CR board Assy 7. Check the connection of Cover sensor and Maintenance Cover Sensor. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the selfdiagnosis function.) Make sure to connect it securely. When the cables are disconnecting, replace it. When Carriage lock solenoid is malfunctioning, replace it. 9. Check the connection of HEATER RELAY board. 10. HEATER RELAY board Assy may be damaged. Replace HEATER RELAY board Assy. 11. MAIN board Assy may be damaged. Replace MAIN board Assy.
    • Code: E071
    • Display:E071 Err PF Current
    • Description:An overload condition is detected in PF motor (Xaxis) during printer operation.
    • Remedy:1. Is the weight of the media used within the recommended weight? 2. Is there paper jam around Grid roller? 3. Check the error record in “Test 7: Record” in the self-diagnosis function. 4. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 5. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 6. PF encoder Assy may be damaged. 7. PF encoder Assy may be damaged. 8. MAIN board Assy may be damaged. • Explain the user about the recommended media weight. • Remove paper jam, check if Media holder and Print head are damaged, and check if the same error occurs. Check the connection of the following connectors of MAIN board Assy. • PF motor cable Assy connector • PF_ENC Assy connector • Connector that is connecting PF motor and PF motor relay • Replace PF encoder Assy. • If Main power board Assy is damaged, replace it. • Replace PF motor Assy. • Replace MAIN board Assy.
    • Code: E072
    • Display:E072 Err CR Current
    • Description:An overload condition is detected in CR motor (Yaxis) during printer operation.
    • Remedy:1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board Assy: • CR motor Assy connector • CR_FFC connector CR board Assy: • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor Assy • CR board Assy • MAIN board Assy 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board Assy connector b) Replace the following parts. • CR encoder • T fence • CR motor Assy: • CR_FFC • CR board Assy 7. Check the connection of Cover sensor and Maintenance Cover Sensor. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the selfdiagnosis function.) Make sure to connect it securely. When the cables are disconnecting, replace it. When Carriage lock solenoid is malfunctioning, replace it. 9. Check the connection of HEATER RELAY board. 10. HEATER RELAY board Assy may be damaged. Replace HEATER RELAY board Assy. 11. MAIN board Assy may be damaged. Replace MAIN board Assy.
    • Code: E073
    • Display:E073 Err PF2 Current
    • Description:An overload condition is detected in PF motor (Xaxis) during printer operation.
    • Remedy:1. Is the weight of the media used within the recommended weight? 2. Is there paper jam around Grid roller? 3. Check the error record in “Test 7: Record” in the self-diagnosis function. 4. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 5. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 6. PF encoder Assy may be damaged. 7. PF encoder Assy may be damaged. 8. MAIN board Assy may be damaged. • Explain the user about the recommended media weight. • Remove paper jam, check if Media holder and Print head are damaged, and check if the same error occurs. Check the connection of the following connectors of MAIN board Assy. • PF motor cable Assy connector • PF_ENC Assy connector • Connector that is connecting PF motor and PF motor relay • Replace PF encoder Assy. • If Main power board Assy is damaged, replace it. • Replace PF motor Assy. • Replace MAIN board Assy.
    • Code: E074
    • Display:E074 Err CR2 Current
    • Description:An overload condition is detected in CR motor (Yaxis) during printer operation.
    • Remedy:
      1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement.
      2. Check the error record in “Test 7: Record” in the self-diagnosis function.
      3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly.
      4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board Assy: • CR motor Assy connector • CR_FFC connector CR board Assy: • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor Assy • CR board Assy • MAIN board Assy
      5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence.
      6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board Assy connector b) Replace the following parts. • CR encoder • T fence • CR motor Assy: • CR_FFC • CR board Assy
      7. Check the connection of Cover sensor and Maintenance Cover Sensor.
      8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the selfdiagnosis function.) Make sure to connect it securely. When the cables are disconnecting, replace it. When Carriage lock solenoid is malfunctioning, replace it.
      9. Check the connection of HEATER RELAY board.
      10. HEATER RELAY board Assy may be damaged. Replace HEATER RELAY board Assy.
      11. MAIN board Assy may be damaged. Replace MAIN board Assy.
    • Code: E075
    • Display:E075 Err Head Temp
    • Description:An anomaly is detected in Pre heater system (Thermistor, Heater).
    • Remedy:
      1. Check the connection of Head FFCs on the CR board Assy side and the head side.
      • Is Head FFC obliquely inserted?
      Correctly insert Head FFC to the connector again.
      2. Is Head FFC disconnected? Replace Head FFC.
      3. The head thermistor may be malfunctioning. Replace the Print head.

    https://www.mutoh.com

  • Phill Fenton

    Member
    December 15, 2023 at 10:50 am

    Thanks Rob

    I’ll pass this information on and let you know how he gets on

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