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More problems with Garages
I have written here in the past about problems I have had getting good customer service from a local garage that is a major Scottish Franchised Ford dealer.
Back in January my car was serviced there – and I’m convinced the oil was never changed – I queried this at the time and was talked into believing that I was mistaken. In retrospect I believe I was was conned into believing they had actually carried out the oill change (the new oil was jet black).
In the summer my mother bought a car from this same dealership which had defective suspension (which I also wrote about here at the time). The problem was eventually resolved after a lot of arguing on my part and I vowed never to use them again.
However, my car had been fitted with four new tyres by the same garage (before I experienced these more recent problems) and since then I have had to check the tyre pressures on a regular basis as they lose pressure after only only a week or so. More recently this problem had become worse on one of the front wheels and I discovered that all four tyre valves were leaking, so Alison took the car back in today to have the valves changed.
When I called back this afternoon to collect the car I was told one of the tyres also had a cracked sidewall so they had fitted a new tyre (which I would have to pay for). And I was told that when the tyres were originally changed they had not fitted new valves (which I always thought was standard practice) hence the reason for the faulty valves.
I was not happy with having had a new tyre fitted without first being told that this was required. Secondly – the tyre was a different brand and tread pattern to the other three.
I told the manager I was not prepared to pay for a new tyre which I had never agreed too. I told him I was taking my car away to have a new tyre fitted somewhere else. He told me they would have to remove their tyre first. I refused to allow him to do this as this was not a problem of my creation and I was no longer prepared to waste any more of my time with them.
I then took my car away without paying anything.
About half an hour later the manager phoned me and told me I would have to return their tyre. I told him this was not my problem it was his problem. He then said he would send someone around to remove the wheel and I told him if he did this, I would phone the police. He replied he would phone the police if I didn’t return the tyre. I told him to do what he liked and hung up.
Half an hour later the police phoned 😕
I explained that I thought it was absurd that the dealership should involve the police. I had not stolen anything – merely took back my own car (the fact that it was fitted with a new tyre was incidental – I had never asked for this to be done). After I explained my version of events the policeman suggested that it would be best if I would allow the garage to send someone up to my premises – remove the wheel and tyre and return with the old tyre. This would mean there was no inconvenience to myself.
I reluctantly agreed and the old tyre has now been re-fitted to the wheel and returned to me. I declined to have the wheel re-fitted to the car and fitted the space saver wheel instead to allow me to take it somewhere else to have a new tyre of my own choosing fitted.
I just had to get that off my chest!
(edited to try and make more sense of my rambling)
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