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Is anyone else experiencing problems contacting B&P?
Is anyone else experiencing problems contacting B&P’s technical help?.
A problem arose on Tuesday morning with our cadet machine. Spoke to a chap who asked if I could send him a picture of the problem area which I did within 10 minutes of the phone call. Since then no response, can’t get through on the phone goes straight to answer phone or ‘every ones on the phone at the moment’ and no calls back. We’re having to run our machine at the slowest setting and work is just building up. Not cheap the service agreement either. -
8 Replies
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Hmmm.Interesting to hear this.
My Cadet is now 1 year old and I had a phonecall today asking if I wanted to buy another years warranty at £950 + VAT. To be honest I am unsure if I should take this up or not and I wondered what others are doing?
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To be honest Phill they have been very good in the past sending out an engineer within a few days of a problem arising but this time round we can’t seem to speak to anyone and haven’t done since Tuesday morning.
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Still no phone call back…….
Still can’t get though on the phone.
From a problem that started on Tuesday morning I would expect an engineer to be round by now, not still trying to report the fault. £1000 a year service, Very bad.
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we are still sailing without a contract (non-b&p machine) however we are in a ‘gotcha’ for parts if we decided to it ourselves. Tricky business getting parts.
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So it’s not only me.
I’ve had it confirmed at B & P that they don’t bother with the answerphone messages.
I have a maintenance agreement which I have now stopped paying for as they are in breach of the agreement so many times.
If you do ever get through to engineering they’ll try to get you to fix the fault rather than send an engineer. Last time they did this to me I wasn’t given any warning that when I pulled the ink tube off, the ink was under enough pressure to spray all over my shirt as well as in the printer. Of course no apology. I was promised a replacement tube would be sent by post. Guess what – I’m still waiting!
The real shame is that the field engineers do a good job and seem to want to help despite their management.
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ink can be very damaging… ur right about health / safety by people without training to repair the machine… i remember on our older printer, I placed a bottle of yellow ink on a table top, a bit of ink was actually spilt on the bottom of the bottle, when I lifted the ink bottle up it has eaten away at the paint on the desk and left a ring down to the wood… shesh, imagine getting that in your eyes.
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hi there,
maybe i can help you out with your problem?
please send me the pic to (mod-edit) please read board rulesi know the roland versacams very well (mod-edit) and grenadier – versacam are 99% the same machine…
so waiting for your reply,best regards from germany,
yours jan 🙂 -
Finally got through to someone by saying ‘I would like to make a complaint’, guess what a engineer is coming out on Wednesday.
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