I hope the Telesales work for you Lorraine, it didnt for us but as I said before I think the area your in plays a part, Fife has a high level of unemployment and businesses dont have a lot of money to spend. If you are comparing the telesales to a mail shot were the same sort of businesses contacted? Also who was the mail shot addressed to? I ask because if the envelope was addressed to the buyer or the purchaser of signs I bet most of them never got opened. Now you have done the telesales you should have the names of the people responsible for signage in your database, I bet if you did another mailshot using these names you would get a better response. People tend to open mail when it is addressed to them but when its just addressed generally it goes straight in the bin.