-
How far do you let a customer push you before you rant?
Hi all.
In the last month, we have had 3 customers for we’re/are from hell.The first kept changing his mind, wanting a quick turn around, the the following day he’s changed his mind…. We fell out with him when he ordered 5000 leaflets on a fast track. We ordered, then the following day came in and asked for a change…
The second, we gave a price for sign and windows. Sign artwork was agreed, windows was awaiting approval, when the pulled the window job and then dropped in that the sign needed to be fitted in 2 days… We said that because the job is 15 miles away, and we were originally fitting the sign and window on the same visit, we asked for £30 extra to cover expensives for going twice. The job was worth £350. They moaned and shouted down the phone. At this point we were worried about getting the remainder as they were quite rude calling us robbers, we pulled the plug and said no thanks, try somewhere
The third is still on going, it’s started as a simple relettering of his old sign, he then brings in old used diabond, for us to use instead, but there’s not enough, so we have now got to use 2 types of shite and make a good sign out of it…..
Are we mugs or do other folk get these customers. I am not rasist, but they are all foreign. I feel like jacking it all in.
Am I the only one?
Log in to reply.