How far do you go?

[Chris Dowd]

Depends what the other work is Phil, we’ve had several hands free car kits being installed whilst we’ve been applying graphics, they don’t really get in the way.

Now ply lining – that’s a different matter, I’d say no to that one.

Think of it from the customers perspective, you’d want the minimum amount of "down time" possible.

[Lynn Normington]

if the other work man didn’t hinder me in anyway ie: making lot’s of sawdust to put lining in the van or rocking it about while I was measuring, I would have said fine could have chatted, whilst going about your own business, and got the customer back on the road with his own business quicker, ensuring prompt payment 😀

Lynn p.s. how is your back 🙄

[Phill Fenton]

quote Lynn:

Lynn p.s. how is your back 🙄

Thanks for asking Lynn

I cried when I tried to get out of bed this morning,… so did Alison,… but hers were tears of laughter at my predicament 😕

What do I have to do to get some sympathy around here :angry: 😉

[Chris Wool]

quote :

What do I have to do to get some sympathy around here

dont say NO to the customer.

it does depend what the other trades person will be doing, but a old boss said to me, dont say no to a customer unless you are prepared to loose him /her or have the sack.

any way the book looks interesting having a kit car myself.

Chris

[Jill Marie Welsh]

Actually I said NO to a customer just last week.
It felt great!
I had been to the sign’s site (a sandblasted repaint) three to four times, sent a detailed mock-up sketch via email to her using a photo I’d taken, hand-delivered a sketch with both color samples and a golf leaf sample, and waited to hear back from her for several weeks.
Then she calls wanting me to run out and rehash the colors.
NO.
Nada…zip…zilch.
She had also asked me if I gave a discount if I had to repaint two more signs. Sorry! It costs me the same amount of labor and materials whether I do one or ten.
I will be repainting the damn thing tomorrow.
I will only bend over so far, and I try to be accommodating, but I am nobody’s doormat.
I once had to hand-letter a bobcat while the client’s two kids were using it for a trampoline.
Did I tell them to get off of it? Yup.
Love….Jill

[Lynn Normington]

Jill what’s a bob cat ?? is it a live animal if so how do you paint it ?

Lynn xx

[Brian Maher]

i think you were right to say no..

never mind the fact he might get in the way,
what if this guy got injured on your premises or damaged/scratched the van?

too many potential problems for my liking..

[John Childs]

We get the same scenario fairly often and I always agree provided that it doesn’t interfere with what we are doing and doesn’t inconvenience us.

Quite often, with the van in for a day, we can do our bit in the morning and the other tradesman do his thing in the afternoon, or vice versa. That way, if we are busy and need the workshop space ourselves, the other feller gets to work outside on the car park and, if it is snowing, that’s his problem.

Also, as has been said, absolutely no ply lining or anything that is likely to produce dust. If you explain the reason for that ruling to the customer they understand and we get a more satisfactory response by explaining the problem that just point-blank refusing.

[Graeme Speirs]

depends on how much the job was worth to you in my opinion, also what they would be doing, most probably Id politely tell them no unless it worth it to you.

cheers
graeme

[Michael Potter]

Hi Lynn
A bobcat is a smallish earth moving machine is usually a skid steer and usually has a bucket although they can fit post hole diggers grader blades and other attachments
Cheers Mike

[Michael Potter]

Phill Not sure what’s wrong with your back but may I suggest a trip to a Bowen Therapist. Very gentle and has about an 85% chance of success.
Cheers Mike 😀

[Shane Drew]

Phil, because I have a small work space, I probably would have said no, but I would have gone to great lengths to explain my reasons.

The possibility of the other tradesman having an accident would probably have swayed me, but that said, I’ve been in a situation when I’ve been sent to a workshop, and I’ve had to work around windscreen fitters and mechanics. Its no fun having to share the same space. It takes longer especially when you are a chatterbox like me 😳 You wouldn’t know that I’m so shy.

Listen to Mike about the Bowen Therapy too. Mike is a Bowen Therapist, and he knows his oats. I go to a very good kiwi guy locally, amazing what they can do.

[George Kern]

Phill,

The situation coulda went either way for better or worse. You could have let them use your facility and looked like a hero to the client and in the same respect the guy could have gotten injured while working in your shop on someone elses vehicle that you weren’t covered by and now you are paying for their medical bills…not sayin thats the case, but it would be somethin to keep in mind. Everyone is out to sue somebody over here so you have to be careful of who works in your facility.

[Cheryl Smith]

It has taken me a while to learn this,………but you know…..its okay to say no.

[Russell Spencer]

quote Cheryl Smith:

It has taken me a while to learn this,………but you know…..its okay to say no.

100% agree with this, it helps to keep your sanity and enables me to see the kids once in a while.

also… you might not know this… but….

The customer is NOT always right!

[Alan Drury]

Anybody who says the ‘customer is always right’ obviously hasn’t got any.
Some of the ones I have are idiots at best.
Alan D