grey area of thrid party ink

[Chris Wilson]

quote Lynn Wang:

Hi,

We had problem printing light cyan, test print is half dropped out.

We called ink supplier, and they get engineer come on site to check.

After all checking, head, part change etc, engineer concluded it is ink problem.

But the ink supplier don’t believe the engineer’s statement, and insist to get all the light cyan cartridge back, otherwise they would not do anything.

issue is, if the cartridge is sent back, we got no idea how they are carrying out the checking, and final answer might be no problem with ink. and we need to bear all the costs.

Has anyone had similar experience? Any suggestions or advise appreciate.

Thanks

raty8502@gmail.com

I can’t give you any advice on the machine as it’s above me, But is your engineer from a well know company and well established? I would tend to trust there opinion, seems a bit odd they would disagree with the engineer they sent. Have they suggested anything else?

Most folks that try to sell me 3rd party ink normally state the wet parts of the machine are covered? Am guessing this is not the case?

I would buy a small genuine cart of light blue and run it on the machine. If the head comes back the bingo. I’ve always been told with ours (Roland eco sol max 3) that we don’t need to flush the machine or anything just plug them straight in and your good to go. Not that we have ever tried.