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Graphtec FC/5100
I’m trying to help a guy with a graphtec set it up.
He’s using Flexisign Starter 8 and running it on a PC with Vista.
The laptop is connected to the graphtec via a USB cable but for some reason we get the following message appear when sending to cut through the production manager:"Runtime Error App2.exe"
I’ve spoken t o Graphtec and was told it could be a Firewall issue, so changed the settings for this, but still the same error. Anyone able to help?
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4 Replies
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Have you spoken to Flexi?
or the people that supplied it?
They are normally the best people to help with set up problems.Peter
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Peter
he has spoken to Graphtec who i believe are Flexi agents, i’m sure it is subject to what version of Flexi 8 you are using. If i remember correctly it has to be 8.5 upwards to work with Vista otherwise production manager won’t work which is why you get the App 2 error. Hope this helpsKev
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I’ve tried graphtec so thanks peter.
I think it’s version 8, could be 8.5 but not sure as it’s a customers.I’ll check and update it if it’s not.
Thanks kevin
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I was just thinking aloud Kev.
if graphtec supplied flexi they should be able to advise on the issue, other than just saying its a "firewall problem"
Graphtec may not have supplied the software, even though they are agents, or indeed the plotter, Rocky did not make this clear.
that is why I suggested the supplier as the first port of call.
If Graphtec supplied both, then they would be obliged to help.Graphtec have always given me 1st class service regarding the hardware, I use signlab, so cant vouch for their software help,
Peter
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