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fed-up with call centres!
For a couple of weeks now my router has been flashing an occasional red light at me, instead of constant green. Lunchtime yesterday I thought, I’ll ring the ISP and ask if they can help, so after pressing 1 then 3 then 8 I started listening to a sound like somebody blowing bubbles in water – no it’s the technician asking about the problem. In short his answer was that my router was at fault. So I rang the router manufacturer’s call centre, 2 then 5 then 2 again, name, age etc, ”nothing wrong with your router I can see everything here, its your ISP he bubbled. Ring them back an give them this fault code”
Like the muggins I am, I spent the next 2 hours batting the ” it’s not our fault it’s theirs” ball back and forth between the two call centres. The last call to the ISP finished up with me being given a free router, which arrived this morning! And the opposing side? After being assured by 5 different techs at the router call centre, a senior technician finally admitted that I needed to download a firmware update to cure the problem, at that point I was completely out of expletives to be able to describe to him that after all the refreshes to default settings I had no connection at all, so I calmly replaced the receiver on the phone and went outside and committed a violent assault on a plastic dustbin.P.S. The firmware update installed this morning seems to have worked
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8 Replies
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and breathe
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It could only happen to a sign maker. 😀 😉
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quote :so after pressing 1 then 3 then 8 I started listening to a sound like somebody blowing bubbles in water – no it’s the technician asking about the problem.😀 😀 😀
feel for you
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your problem sounds like ur on a terrible isp….
i use eclipse and get a real person… but as i am a technician, if you got flashing red light or similar, normally 3 things…1: router got fried due to lightening strike (quite common)
2 username/password failed, possibly due to local bt issues, bit of downtime
3: you added a sky box and not considered a filter for the box.if the red light was flashing and you could still use the internet… bit of black tape might sort it
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Was it Virgin Media………….. Dont get me started on Virgin Media again!! lol
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Did you try switching it off and back on again 😕
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It would seem that it was a password issue, however the ISP changed the password and it wouldn’t work so they told me to call the router people and it went on and on and on.
I did the switching off bit and checked all the settings before I rang anyone, I lost count of how many times I did a reset to the factory default, anyway the firmware update seems to be working and I’ve now got a spare router.
I wonder how many hours are lost annually in small businesses on calls to call centres? -
I hope you have also been outside and apologised to the plastic dustbin who had done absolutely nothing wrong and was in no way involved with the router problem
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