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Dumping awkward customers and the subsequent harmony
After over three decades in the business, I found myself, a couple of years back, being increasingly by a handful of regularish customers.They were either slow payers, arrogant rude or in a couple of cases, all of the above. Took a while to get their accounts paid up and then subsequently dump them but about a year ago, the clear out was complete. The comfort of now only working for customers I want to work for is unbelievable. Only sorry I didnt cut those nuisances loose years sooner
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8 Replies
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Well done Kevin. It takes a lot of confidence and finesse to ditch a difficult customer.
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well done wish i could do the same, I am finding it easier though to not take on anymore nightmare customers, just need to thin out the ones ive got. One step at a time.
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When you have been doing this a long time…it gets to the point where you just tell them that you are not going to do any more work for them and the reason why. Thank you. Goodbye.
(well I have anyway) :smiles:
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I send ours to the idiot who offers unlimited fonts…… :thumbsup:
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This is so funny
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quote Denise Goodfellow:I send ours to the idiot who offers unlimited fonts…… :thumbsup:Do they do Comic Sans? 😆
We apply twit tax… which varies depending on how much of twit they are.
We lost a customer, who when ever we visited their shop, came out high as a kite, we’d often get 3 phone calls a day, because they’d forgotten we’d already spoken that day, about the very same thing they called about. They recommended us to everyone, and it was difficult dealing with most of those referrals too.
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Perhaps these awkward customers can be handed off to the cheapo competition currently being discussed in another thread, thus killing two birds with one stone!
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quote Simon Worrall:Perhaps these awkward customers can be handed off to the cheapo competition currently being discussed in another thread, thus killing two birds with one stone!Oh if only it was that simple Simon
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