Door handles and locks issue
We recently completed a wrap on a Mercedes Citan (65). All went well until we refitted the door handles. We discovered that the driver and passenger doors could be opened from the outside and inside until we locked the van using the keyfob. Then, we couldn’t open either front doors from the outside – only from the inside.
I had to call in an auto locksmith who got us back inside the vehicle but, could not offer any advise as to what was causing the problem but it seemed to be the lock solenoid unit. We had to let the customer know we had an issue and luckily enough they were ok about it. I ordered 2 second hand lock solenoid’s off eBay. They arrived a couple of days later only to discover the passenger side replacement was not correct – the inner door cable was too short. It was possibly for the side loading door? Anyway, I had to order yet another unit. It came a couple days later.
I had already fitted the drivers side and it was good and worked ok. I then fitted the near side and it didn’t work! Again, it opened and shut ok but, as soon as we locked it using the keyfob, it wouldn’t open again.
The customer eventually ran out of patience and took the van back. They said they’re going to use it foir the rest of the week and then take it to a Mercedes Garage (ouch) and deduct their bill from ours (double ouch). I’ve asked them if they can have the invoice made out to us and we would pay it directly and then our customer can take care of our invoice.
I have a feeling we are going to struggle to get paid on this one.
The point to this post is thus:
1. Does anyone have a solution to this door lock issue? I did ring main dealers, commercial vehicle reparers, bodyshops and other wrapping companies – no one knew
2. Does anyone have any experience with door locks failing when all you’ve done is undo the grub screw, slide the barrel and door handle out and repeat the process to refit them? We generally use our fingers to operate the little lug the other side of the door to pop the doors open when the hand;es have been removed. The door mechanisms were a little tougher so we had to use a screw driver to prize them open but, nothing that should’ve broken the damn things. Our locksmith told us that he thinks it was a case of the door locks being about knackered before we started (certainly there are signs of the cables being stretched?)
3. Would anyone know where we stand from a legal stand point should the company a, not pay us in full or b, refuse to have the garage invoice us directly or c, exaggerate the invoice from the garage?
Any help gratefully received.