Customers expecting work too soon?
Sorry i haven’t been around much but my workload has me chasing my tail. and on that note, i was wondering if this is a covid trend type of thing. because i do not remember it ever getting this bad.
when an enquiry comes in i deal with it promptly and give a price. i get the job and tell them i will email an approximate date for the completion of the work and anything else i need to add about the work. however, i have had a couple of customers respond asking for the work much sooner, only to cancel. which is fair enough and i will accommodate if i can. but what i am getting constantly now is “how much and how soon?”
it was bad enough being price checked against the local competition but now we are being compared on speed also!
sorry for the rant, but is this just me? 😳