can anyone help with rowland GX 24 cutting problems please?

[John & Dawn Roddick]

Is the cutting strip worn through at all, Peter?

[Peter Munday]

No its almost straight out of the box just had a few set up cuts done.

Peter

[Jamie Wood]

Try spraying a bit of WD40 into the blade holder. Often helps, and keeps the blade swivelling nice and freely.

Cheers,
Jamie.

[John & Dawn Roddick]

Peter

What does your supplier say is the issue with the cutting strip? Surely a brand new machine should not have any issue such as this.

[Peter Munday]

John or Dawn? the supplier suggests that I buy new cutting strips as this may be the problem. I told him I would do this if he would refund the cost if this was the problem. He told me that he would not. I feel that as this machine is brand new it is up to them to sort out, and if he doesn’t then I shall reveal the supplier and tell all. 🙄 🙄

[John & Dawn Roddick]

What kind of warranty do you have with the machine?

Dawn

[Chris Wool]

talk to roland this happened on my soljet when new any circle smaller than 20 mm was pants.

chris

[Peter Shaw]

This machine should have a 3 year warranty, so use it, but first check:

Is the output from corel made up of straight lines or is it correct?

Is curve smoothing on or off? I’ve seen this cause problems with some software.

Run the cutter’s built in test cut sequence (not the blade test cut).

Peter

[Luke Lansdell]

having problems with a brand new Roland GX 24, it’s cutting circles in a jagged style, this is on text as well as any radius.

Hi

I’m having these issues with my brand new Soljet – what was the outcome?

[Peter Munday]

Luke the machine in question went back to the supplier and had a software upgrade, all is ok.

[Luke Lansdell]

Thanks Peter!

I had the engineer out for 2 days and he replaced many parts of the machine, but it’s not right yet – have another engineer coming thursday – so hope to get this sorted ASAP.