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Anyone found a fly in the laminate?
Today whilst laminating some material I noticed a fly on the adhesive side of the laminate.
Now judging by how flat it was, it was sandwiched in between the laminate and the carrier paper at the factory.
This was the last metre at the end of a single 5 metre long print.
I phoned the supplier (who I will not divulge here, well unless I get no joy from them) who is a large national supplier.
To see if they will reimburse me some way.
Has anyone had similar issues? As the reply from the supplier took me a back.
Now the least I would expect from them is to ship out another 5 metres of print and laminate to cover me reprinting and laminating again.I was offered 1metre of laminate only!!!
and they thought that was OK!I have to reprint and laminate 5 metres because of quality control not spotting a fly!
1 Metre of laminate will not cover it!RF
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5 Replies
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Yes I have. It was a fly but it was the biggest fly I have ever seen!
Luckily it was at the edge and didn’t affect the print.
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Oh yeh. Get the little buggers pre-squashed into laminate & banner media all the time!
Maybe one small fly for every 4 rolls of laminate, every other roll of banner has something on it.
To be fair, suppliers will replace ‘defective material’ not cover you for any extra losses.
If I phone up about getting roll ends with streaks in the vinyl…I get it replaced. When we whinged that the banner media didn’t lay flat in the machine…they replace it no questions asked and the UK boss paid us a personal visit. If I’ve gone & fitted it…I’ll still get the media replaced, but I can’t really expect them to cover me using it. It is fair? Maybe not…but that’s business.
Just be thankful it’s a fly not a stray cat!
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We get it all the time.
Regarding reimbursement, generally speaking no supplier will cover you for "consequential loss". They’ll replace the material itself but any other materials it’s been attached to, ink, wasted time, missed deadlines, same day couriers because you couldn’t send the job out overnight, lost contracts etc won’t be covered.
It’s annoying but it’s to protect them against having to potentially pay out far more than the product they sold you was worth.
Ultimately though if they value you as a customer they should offer you something to make the situation a bit more palatable.
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Last one was half way in to a 4m flag luckily sprayed some water on it and cleaned up
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To be fair, when we had a dodgy roll of Metamark vinyl, the rep was with us next day, new roll and an additional 5m to compensate us for ink & time.
Part of the reason we use them, quality product & excellent service.
The laminate we had a fly in was from another supplier.
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