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Anybody been stung on ebay?
I bought a map disk for my Sat Nav for £120 a couple of weeks ago. Thought I would save £80 over the BMW price.
Paid by Paypal, the guy said he has sent it recorded over a week ago. Has given me a Royal Mail recorded delivery number (recorded can’t be traced until it has been signed for) so the number is no use to me.
Anyway he says it’s my problem not his? Is sending me aggresive bugger off & leave me alone type emails. I can’t claim a lost parcel from the Post Office, only the sender can. He says it’s tough he has better things to do 👿
Is there any point claiming from Paypal? Have I lost £120 trying to save £80 😥
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21 Replies
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I would contact your credit card company who should be responsible for sorting it out.
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give him feedback exactly as it is Brian….
give the feedback similar to what you have here, but… say it so the person will think twice about dealing with him. say you have lost out for no reason of your own and he now doesnt want to help.i would also contact paypal.. i would say you have NOT received your parcel and the person doesnt want to know/help… if he sent it and its lost, its his problem… he should loacte it… not you.
edit: i agree with phill too… do all three…
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Have filed a complaint, will see what happens.
My paypal money comes straight from my current account? am I best to do it all on my credit card? didn’t know you could?
I guess if you can it makes sense to do so as you have more protection? 😕
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I always use paypal as you do it comes from my account via paypal, i think you can claim upto £500 from paypal, did you also know if you complain to PP about him pp will freeze his PP account!! so stops him trading if he does a fair bit on ebay, mention that to him he may change his tune.
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Have just made a report to ebay as apparently it’s against ebay rules to have false contact details. His telephone number listing it just the Swindon area code twice!
If he clears his paypal account can I still make a claim from paypal?
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Have delt with situations like this before.
Firstly, it is Ebay rules that it is ENTIRELY the sellers responsibility to get you your item – not the Post Office or courier. No arrival = refund or replace. A lot of sellers try it on and want you to track it – not your problem.
Also you NEED to file a dispute with BOTH Ebay & Paypal. Ebay as ‘non-performing seller’ and Paypal (regardless of how you funded it) in the ‘resolution cebtre’ area of your account and open a dispute.
Doing this does two things – Ebay are aware & will investigate & Paypal are obliged to freeze the funds in his account until it is resolved. If he’s emptied it – Paypal & Ebay have insurance (£15 admin to use) & will pay out at least a proprtion of the amount.
http://pages.ebay.co.uk/help/tp/isgw-bu … steps.html
Hope that helps.
Dave
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im not 100% sure about the PP if he clears his account, but PP do state you are protected upto £500 so i assume PP pay you what you paid/lost and then PP chase the scum bag for the amount.
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Cheers fellers, have logged the complaint with paypal. If you try to log it with ebay also it just keeps directing you to paypal. So I guess paypal is the only route I need to go to. Have also removed my bank account from paypal. Credit card is the way forward in future I think. 😎
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hmm.. well in answer to anybody been stung on ebay… yes.. but about 4-5 out of 293 items so far… i still have a 100% record but a bad mark wouldn’t hurt me to bad, so i would suggest using the feedback system when needed but explain the reason in feedback.
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That’s the downside of the feedback system, I pay within minutes of winning the auction. Wait patiently for 2 weeks. Get told it’s tough as it must be the Post Office’s fault. And you can guarantee if I leave poor feedback he will do the same. 👿
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Well I am actually waiting for a dust extractor to turn up… however I think seller shot himself in the foot over the deal… we still wait.
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I seem to remember that using your credit card makes no difference as your card transaction was with paypal and paypal completed their obligation so your credit card company will not want to know.
Sometimes a company will have direct contact details and will accept payment by card over the phone, then they are liable to the card companies rules.
So far I’ve been lucky, I’m still waiting for some items bought last weekend but I contacted the seller and he said wait until Friday and if it’s still not here he’ll send out some more. So I’ll wait and see what the postman brings today.
Steve
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Well today I got an email from Paypal to say that their investigation had been found in my favour. Also that the guy had the fundsa in his account to cover it. The email said up to 5 days until it will show. Just logged on to Paypal & it is showing now! so best spend it quick.
Thanks everyone for the advice.
Only slightly sour not is I have feedback that says I am a Thief & a Liar which I don’t much like.
It seems there is no way you can get ebay to remove it? under the circumstances I think you ought to be able to. So my 100% has gone to 99.5% 😥
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Brian surely you can get that retracted as you did nothing wrong 🙄
if you can’t it’s a bad world out thereLynn
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It SHOULD be removed. If you want more info try the chat rooms on Ebay.
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Didn’t know there were forums?! 😮
Had a look for ebays procedure for getting stuff removed. It had a list of the only ways you could get stuff removed. What happened to me wasn’t on the list 🙁
*edit* cheers Dave missed the link you posted will take a look there now 😎
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you’re lucky paypal paid out, i’ve only been caught twice, and only small amounts, but each time the seller has sold countefeit cd’s or dvd’s, and before you have a chance to do owt, the sellers feedback has been trashed by other unhappy buyers, and the acount closed, paypal do nothing as there is no money in the sellers account (like i care) and ebay do nothing cos the seller has been booted off. nice !
i so wish there were a viable alternative to paypal and ebay. its a big expensive rip off for sellers imho,
any other business, and i can add my bank charges (if i so wished) to my price, but oh no, i cant add 4-5% to a price for giving the customer the added privelage of paying while sat on their ass, saving them a trip to the post office etc, that would be terrible !
as for the post office, i’ve been very loyal to them, but look forward to a more efficient alternative that doesnt lose about £60 retail each month, prob 5% of my ebay post goes walkies, muggins here replaces it, while having to jump thru hoops to claim back a few quid (hot) (:) (chat.)
good morning all !! 😀
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Happy Christmas Hugh :lol1: :lol1:
Surprised the Post Office lose lots of your stuff. We send hundreds of packages & it is very very rare any go missing.
Guess I was lucky to get my money back, although if I want it back in my bank rather than in the Paypal account I will have to pay their %. So won’t get it all back.
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quote Brian Hays – Impact:………Guess I was lucky to get my money back, although if I want it back in my bank rather than in the Paypal account I will have to pay their %. So won’t get it all back.
I think if your balance is over £50 you can transfer back out of Paypal for free – but it does take about a week to hit your bank.
Dave
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quote David Rogers:quote Brian Hays – Impact:………Guess I was lucky to get my money back, although if I want it back in my bank rather than in the Paypal account I will have to pay their %. So won’t get it all back.
I think if your balance is over £50 you can transfer back out of Paypal for free – but it does take about a week to hit your bank.
Dave
and thats another thing !! upload is instant, download is 7-9 days 😮
Brian, merry xmas to you too !! i lose less now that i take the trouble to actually go into the post office and get proof of post, but hve still have 5 outof the last 46 go missing, too many ! you can almost guarantee, too, that it’s when there’s a huge queue in the post office so i just dump them in the post box instead, that they’ll wander off. the worst is when i send out sample packs to various shops or businesses, they all have about £20 worth retail !
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Not ‘stung’ exactly – but ruined HIS day to be sure. 😀
Thought I’d resurrect this thread. Just left my first BIG, FAT NEG today…so awaiting the retaliatory one. I don’t really care, I’ve preserved my 100% feedback since Feb 2001…so it’s about time I stopped caring.
The guy was at least an ‘honest crook’ – I won a used item that costs £250+ new for a measly £10 as it ended on Christmas day in the middle of the extended lunch most people were enduring. Paid my Paypal only to have it refunded a few days later as his wife had ‘sold it but forgot to take it off Ebay’.
I didn’t believe it either… so would just bide my time and sure enough two weeks later…on again. New photos..but the same dust, scuffs etc… no disguising it’s the same one.
Reported to Ebay (for all the good it’ll do) – then left a nice factual Neg.
Should I have tried to ‘resolve’ it? Maybe – but he needed teaching a lesson. It’s an auction mate – they don’t always make what you expect. 😉
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