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3 month old contravision – jetwashed?
Hi
We applied this contravision to a ute hardtop rear window only 3 months ago.
The customer brought it back, and we have replaced it at our cost, no questions asked.
I have never seen this before, there are whole areas where the laminate above the holes is pierced, and the spaces below have crud in them. The clear is also delaminating in small patches.This flummoxed me.
1. We cleaned the glass within an inch of its life as usual: 1 Detergent – 2 Prepsol – 3 Isopropyl.
2. We primed the edge of the glass.
3. We used the same top quality material we always use.
4. We applied it properly, using teflon squeegees and good pressure.
5. The solvent print had 48 hours to dry before laminating
6. The glass was completely flat.
7. The customer said the ute was kept in a garage.However, last night I was thinking about it, and a bell went off in my thick head…
They customer must have jet washed it, and neglected to mention it!
Can anybody say definitively that this is the case, just by looking at the picture?
Can jetwashing poke holes in the laminate like this, leading to delaminationAnd if so, how do I get them to pay for the replacement, or should I even, given that I didn’t say specifically that they should not jet wash it?
Simon
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