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Why are people so stupid.
All I do is moan, sorry.
9.00am Monday morning, customer comes in and asks for a heavy duty padlock!!!
9.30am. Customers asks if I have a golf club!!!!!!! I finally get the full story out of him, hes lost the golf club from a trophy which has to be returned to the golf club, and wondered is we could get one ( we do sell trophies)
9.45am, Customers phones, asking if her T shirt is ready, as the lady on reception in the shop (me) said she would ring when it was ready, and she hasn`t rung …… I didn`t ring because it wasn`t ready!!! So I said, it`ll be ready at 11.00am……. and did she collect??????? NO.
Then a customer collects a small banner and spots an error with the phone number… OK, we did make a mistake with the number, and we printed it again, but when asked if she checked the artwork we sent over, she jut giggled and said i must have missed it……
Reminds me of the old priest on Father Ted. FECK, DRINK LOL
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6 Replies
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That’s a terrible way to speak about your customers 😕 😳
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:lol1: :lol1: Trust me, your not alone with folk like this… 🙄
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I’ll second that Rob…. I can go one better tho
I signed a guys vehicle recently. He liked the job and all was sweet. He asked me how you got the signs off when it was time to sell the car.
I asked if he’d ever had the car resprayed as the paintwork looked a bit dodgy. He was a little offended and said he’d had the car since new, and it had never had any damage.
I told him if that was the case, he shouldn’t have any problems removing the signs as I’d used a removable adhesive, but if he had any concerns, pop back and I’d remove them for him.
A week later, he pops in and asks if I can remove the black marks that have appeared over the print.
Black marks? I have a look and see that someone had sprayed black enamel down the side of his car, mostly over my signs.
I felt sorry for him, so printed them again and stuck them over the original sign.
He rings me about 3 months later, after deciding he no longer needed the sign on his private vehicle, and asked me to remove all the glue that was on the passengers side of the vehicle, all the time berating me for being less than honest about the signs not leaving glue on removal.
I asked did it leave glue all over the vehicle? No, only the passenger side. Curious I asked him to bring the vehicle in and I’d remove the glue free of charge, as it was supposed to be a removable adhesive.
When he arrived, the vehicle was clean of any adhesive, but the passenger side had no paint at all, and was down to bare metal.
I told him it was not glue that was left behind, but the tape had taken off the entire painted area under the signs.
He wanted to know how I planned on fixing it, as it had never been in a accident in the whole time he’d owned it.
I shook his hand and told him there was nothing further I could do, and the faulty paint job was not my problem. Clearly the vehicle had been damaged at the dealer before it was sold, and I was not taking the blame for that.
He left reluctantly, but I heard yesterday that he’s telling everybody that my signs caused his issues, and that it was all my fault. Then today, I get a call from someone he’s recommended me too.
Customers – you’ll never work them out.
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Not all customers are stupid though. Some of them think I’m the one that’s stupid. 😕
Take today for example, I quoted to supply and fit signs on a couple of vans. I was also asked to quote to remove the existing lettering (some of which was reflective). I declined to offer a fixed price to carry this out, and offered an hourly rate instead explaining that I did not know how long it would take.
He called me back saying he was happy to go ahead with my quote for the signs but needed a fixed price (agreed on the outset) for the removal of the existing signs. When I declined he hung up.
I guess he thought I was too stupid to realise the unknown problems involved in removing the reflective signs
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Had a customer today ask for a price on a full wrap in matt black, so we quoted him a price and he said thats great, does it include filling all the dents in????
Maybe its just me and I am not aware of this new wrapping material that repairs your car as well, will put all panel beaters out of business.
Had someone looking at a car we had just finished wrapping last week and would you believe he actually started to try and pick at the edge of the vinyl to see if it really was vinyl and not paint! He was very swiftly asked to leave the car alone please (much sterner version though).
Ian.
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Ian, that’s not as silly as it sounds. If you were to go to a body shop and ask for a price for a respray a lot of places will give you a price based on repairing any damaged areas before spraying it so to ask i the same applied to a wrap is not as silly as it sounds. Course once you get your price from the body shop and ask if that’s the best they can do they will normally just give you a price for a blow over with very little prep and no sort of warranty.
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