warranty renewal

[John Harding]

my tortoise is only £5 a month (I guess it depends on what your covering) any clues?

[Cheryl Smith]

oh lol…of course, my Roland 540i

[John Harding]

I think im paying £70 ish for my 760 wide – why what are you paying?

[Stafford Cox]

quote Cheryl Smith:

Just had a shocking notice for renewal of warranty…loads a money.
does anyone use an alternative to keep down costs at all?

cheryl

Have you made any claims in the last year?

[Cheryl Smith]

no claims
£1487 plus vat
for 3 hours technical response
on site response 2 days
rolad care 1 year
brand new machine…

[John Harding]

just make sure they havent upped your cover on rewnewal ie bronze to gold – thats what happened to me untill I pointed out the error of their ways (hot)

[Martin Armitage]

VTS service are great, speak to Brian Peckham, much lower price than you have been quoted

[Cheryl Smith]

£1256 plus vat for the Bronze, the initial price was for the silver….
worth shopping around a bit I suppose…do you have a servicing cover in your policy John, who would you call on if you got in a fix?…seeing that you live just down the road from me n all?
Cheryl

[Cheryl Smith]

Thankyou Martin VTS seem to be just what im looking for….
Ive sent NDS a mail too…
nice to know there are options
😀

[Stafford Cox]

Thanks Cheryl. As per my email, I’ll let you know on Monday morning when I have all my prices to hand. I’m less than an hour away from you too so response won’t be a problem.

Thanks
Stafford

[Jason Davies]

AD Young are excellent as well, very impressed with the service and support.

[John Harding]

quote :

£1256 plus vat for the Bronze, the initial price was for the silver….
worth shopping around a bit I suppose…do you have a servicing cover in your policy John, who would you call on if you got in a fix?…seeing that you live just down the road from me n all?
Cheryl

Bronze/silver – Same cover they just dont promise as quick a response – in practice i dont think you notice much difference they still get you up and running on bronze so unless your printer runs 24/7 and you would experience a financial loss with a downed printer then go bronze – in a disaster punters might wait an extra couple of days but noones going to die so not really an issue.

[Stafford Cox]

It was nice to speak to you today Cheryl (once you realised who I was :lol1: ) I think your decision is a wise one and if I can be of any help at all in the future, please feel free to give me a call.

Stafford