Ouch… Got stung with this Avery mylar

[Bill McMurtry]

Sounds like you just got ripped off mate. What a pathetic excuse they gave you! It never ceases to amaze me how these companies try so hard promoting their products and services in a competitive market place – and then blow it all over a few measly bucks 🙄

Thanks for the heads up Shane 😉

[Glenn Sharp]

Shane…not that this is going to make any difference to you….. but is the mylar stuck to the translucent vinyl or directly to the perspex??

[Shane Drew]

quote glenn:

Shane…not that this is going to make any difference to you….. but is the mylar stuck to the translucent vinyl or directly to the perspex??

stuck to the cast translucent. Applied dry. (6m x 700mm – no joins)

[Martin Grimmer]

Shane,

Guess Glenn is saying that it wasn’t stuck to the perspex (which they say shouldn’t be done), but to the vinyl instead. Did they say it couldn’t be overlaid on top another vinyl in any of their pdf’s/tip sheets?

Martin

[Shane Drew]

quote Marts:

Shane,

Guess Glenn is saying that it wasn’t stuck to the perspex (which they say shouldn’t be done), but to the vinyl instead. Did they say it couldn’t be overlaid on top another vinyl in any of their pdf’s/tip sheets?

Martin

Thanks guys.

No the stuff was stuck to the translucent, but they claim the perspex is probably out gassing, and whilst this does not effect the cast translucent, because it breathes, it does effect the mylar because it doesn’t breathe.

The pdf’s just make a blanket statement not to apply it to acrylic or perspex. So technically, no matter what is under the mylar, it is still applied to the perspex.

My argument is, that nowhere on any documentation, either the invoice or price list, does it state that it can’t be used in this manner.

I still think they have to take responsibility for this.

I’ll be rethinking my referral (and I refer a lot of sign shops) to this company from now on, unless they rethink the situation. 👿

[Hugh Potter]

surely perspex materials, like car paints etc, will only outgas for a short period of time, and i doubt you picked your material up from the local perspex works at the end of the road, so i’d figure it’s done al it’s outgassing by the time you get it.

i was also gonna ask the same question about how can they turn it down, as it wasn’t stuck directly to the perspex, i guess you’ve kind of answered that, but their excuse is extremely lame !

[Jill Marie Welsh]

Avery sucks.
Check out this link:
http://www.avery-vinyl.com/
Some of the pix on it are from me.
Three summers ago Avery had an adhesive problem, and continued to sell the bad vinyl anyway.
LOTS of people lost LOTS of money.
If Avery did compensate through the suppliers, it was minimum at best. (they would replace the bad roll with a new roll of Avery, but not cover the other materials ruined by the bad Avery, nor your time or products used to remove the bad stuff)
I got $14 to replace window lettering that featured $ignGold over Avery A8 black.
Most of us have stopped buying Avery.
Last month I inadvertently bought a roll of Avery 2" reflective striping online from a regular supplier. After two weeks, it failed on a fire truck.
Will I be compensated?
Nope.
Love….Jill

[Glenn Sharp]

I’ve got to say from my personal experience I have had no problems at all with Avery’s vinyl’s……we use 500 & 700 series daily & in the 16 years I’ve used it I haven’t had one complaint or problem

looks like I’ve been lucky

[Shane Drew]

I’m not sure my beef is really with Avery, although as a company, they leave a lot to be desired.

My real beef is with the supplier, Graphic Art Mart.

It was their price list I went off, and purchased it from. They did not inform me of the conditions that the mylar should be installed under. I didn’t deal with Avery Directly, so I can’t expect them to communicate any short comings with me, but Graphic Art Mart are the ones that sold it to me, and in none of their documentation did they say what I could, or couldn’t, successfully apply the mylar to.

In my own defense, I’ve applied mylar to perspex in the past, but it was old perspex, granted, and it is probably the reason why I didn’t think of the out gassing theory. That said, the perspex was in my office for a week before I signed it, laying on its edge as they insist for out gassing, so I’m not sure that Graphic Art Mart are being totally honest with me. Frankly, I think they are clutching at straws to void my claim.

Interestingly, I’ve told two of my other suppliers of their dishonest (my opinion) attitude to this claim, and they both said ‘if its not suitable for that application, why is it not on their price list, indicating its limitations?’ Fair point I reckon. 👿

[Martin Pearson]

Shane, hope you get this sorted with some degree of satisfaction, I sometimes struggle to understand certain suppliers. Each claim should be looked at and judged on it’s own merit and if there is any question of doubt then I think the customer should be compensated in some way.
I wonder how much money you have spent with them and how many claims you have made, they should be able to tell just by looking at your trading record with them what sort of customer you are.
I think it’s pretty short sighted as they now stand to lose not just your business in the future but also possibly others who know you to be an honest and trustworthy person as well.

[John Childs]

Just to show Glenn he’s not on his own……

We use Avery 700 and 900 series on a daily basis, without problems.
Avery is our weapon of choice.

[Fred McLean]

Avery 600 & 700 daily along with occasional 900 for years no probs at all 😀

[Ian Johnston]

quote John Childs:

Just to show Glenn he’s not on his own……

We use Avery 700 and 900 series on a daily basis, without problems.
Avery is our weapon of choice.

as john says and i think was discussed on a different thread once , 700 & 900 avery daily never had a problem unlike other vinyls that were recommended.

Ian

[Shane Drew]

this post is going a little off thread. I’m not complaining about any other Avery product – I’ve not had issues with any of the other products either – the issue here, in my mind, is whether Graphic Art Mart should honor my claim against the Mylar as they are aware of its limitations yet have not reasonably informed anyone as to those limitations.

Telling me after the event that its not fit for that purpose, with the argument that it was a ‘tip’ in a newsletter a few years ago is not a reasonable argument. They can not guarantee that I got the newsletter either, so I think they are being dishonest in this claim.

This is not an anti Avery Post.

Thanks for the comments too

[Shane Drew]

Just an update.

I rang Graphic Art Mart and asked them if they stocked the coburn (rtape) printable metal film. They do, so I asked them if I could use that product to do the job, laying it over the acrylic instead of the mylar. Said he didn’t know, but he’d check and ring me straight back.

Never heard from him since. 👿

I’ve since discussed the situation with my client, and he has settled for silver cast, but I’m not going to give the order to Graphic Art Mart, I’ve purchased from Halifax Vogel, a 3M supplier instead. At least they return phone calls when they say they will..

I had no problem buying Avery cast, I just don’t think I should reward slack service with anymore of my business than I need to.

Off my soap box again 😕

[Stephen Morriss]

Shane Get hold of the Avery spec sheet, if that doesn’t mention about not putting it on perspex then they haven’t got a leg to stand on.

To be honest I wouldn’t expect the supplier to put the perspex thing on the price list but it would be nice.

Steve