-
Mutoh Printer Problems -service
We have major problems getting our value-jet repaired and serviced.
It seems that the UK has no one that is actually supported by Mutoh and that all the engineers here do not have the experience and knowledge to either carry out or want to carry out the work properly.
We just had a main board replaced (approx £1500) to be told that a faulty head had blown the old board and because they should have changed the head at the same time as the new board its now blown the new board! They are implying there is a chicken and egg situation as they replaced the head when the new board didn’t work and this blew the head!
In other words they want us to pay for a new, new board and a new, new head as well as the labour to do it all again!!
I won’t name the service team yet as I am waiting to see who they think is liable for the costs but I can’t see that it should be us!
I do think that if this is true Mutoh do have a responsibility as they sold a machine that is not supported properly but I am surprised that a service team is undertaking repairs on machines that they obviously are not trained on!!
Any thoughts!!
👿 👿
-
3 Replies
-
I have a similar problem with my Mutoh which is why it is being sold off. Shame not a bad machine.
-
Yes before this we thought it was a good machine too.
Perhaps it still is but I can’t see Mutoh selling many more if they don’t have trained support here!!
-
This keeps happening to me with my mutoh. on the motherboard there should be a set of fuses look for f1, f2 etc all that is damaged is one of these, you can get a multimeter and test which fuse is gone. get two bits of wire and solder them on to each end of the blown fuse and buy a fuse holder from your local electonics store and solder the wires onto the this. This should slove the motherboard problem. Change the head cables first before going to the cost of changing the head this is usualy the problem.
Kevin
Log in to reply.