loosing spot colour names in corel

[David Milisock]

quote Chris Wool:

annoyingly after altering a file sometimes it drops the spot colour name but keeps the correct cmyk values.
we find this with the roland spot colours like metallics and its not all of one colour but only part of it.
so some text may print correctly but the logo next to it just prints the cmyk value not the roland colour. when you go back to the file you see that the name is missing of the spot colour on the faulty part.
clicking the spot name again restores it correctly then prints ok. very annoying if not spotted in versaworks preview.
x3 by the way
any ideas please

c

Questions,
Operating System?
All service packs and updates for the OS?
X3 do you have all the patches?
What version of Versaworks?
Do you use a custom pallet