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    I’m having problems with my printer software – help please?

    Posted by Gary Gouldson on 8 October 2015 at 15:05

    I’m hoping you can help me!!!!

    We have just purchased a TJet 1971C Eco printer,
    When purchased we had problems with the ink coming through, we seem to have rectified this but are now having problems transferring files from Main top Software to the Tjet software,

    There are already files on the TJet software, which are being imported from a file on the PC, these files are printing correctly, This is work that was done by the previous owner,

    We don’t seem to be able to direct the files from Main top to the said folder,
    When we click on printer settings we have the option of TT – 4C Eco NE01
    or TT-4C Eco 1 NE00

    When we click on either of these neither of them direct the file to the folder or the TJet Software.

    We have been told to click on Install Maintop Printer and enter Epsom DX7 but we don’t seem to have that choice available, There are several printers listed but none that seem to match what we have been told or the Tjet.

    Gary Gouldson replied 10 years ago 3 Members · 21 Replies
  • 21 Replies

  • John Thomson

    Member
    9 October 2015 at 09:28

    Maintop outputs to the Epson control software and prints automatically leaving a copy of the ripped file in the control software print folder.

    Maintop is antiquated and clunky to say the least…….I upgraded to Photoprint ( Flexisign) which is in a different leauge.

    the printer is great when set up……if no ink is drawn through when you run a clean use a pippette to drop some cleaning fluid into the cap top…..because there is no self cleaning it dries the seal……….a little cleaning fluid fixes this.

    Joihn

  • Gary Gouldson

    Member
    9 October 2015 at 09:39

    Hi John thanks for your reply the problem im having is there dont seem to be an epson driver the laptop i got with it dose have photoprint on it but wont open and when i try to print from maintop it states error printing its driving me crazy

  • John Thomson

    Member
    9 October 2015 at 09:53

    If the printer is printing from the previously ripped files then this is a software set-up issue.

    The maintop driver from memory is TT-4cECo………..

    Why wont Photoprint open? No dongle in the laptop?

    Can you not contact the previous owner?

    John

  • Gary Gouldson

    Member
    9 October 2015 at 10:18

    i did contact him but his wife ran the shop and the printer but they have split up and he got rid of it to two blokes because he could not get the ink to come through and he didnt have a clue the blokes who i bought it off said that there was a problem with the capping station and that the previous owner had changed it but put the wrong one on to be honest i dont think they had a clue as i spent 10 min on it and got the ink working and i have no knowledge of these or any printers but im thinking that they have changed some settings or something in the software but i have no idea what im doing

  • John Thomson

    Member
    9 October 2015 at 10:40

    Is the Photoprint security dongle in the USB port?

    John

  • Gary Gouldson

    Member
    9 October 2015 at 10:49

    no i didnt get one with it

  • John Thomson

    Member
    9 October 2015 at 10:53

    OK…..Photoprint will not run without it………….

    Maintop dongle is there?

    John

  • Gary Gouldson

    Member
    9 October 2015 at 11:00

    no i dont have the maintop one but that seems to be running ok its just when i press print it sends it ????? but when i open printer device it says error

  • John Thomson

    Member
    9 October 2015 at 11:05

    Neither Photoprint nor Maintop will operate without a dongle atatched to the laptop.

    The Epson control software does not need a dongle…..hence you can print previously ripped files ( done when the dongle was fitted)

    john

  • Gary Gouldson

    Member
    9 October 2015 at 11:11

    right so if i get photoprint it should work do you think

  • John Thomson

    Member
    9 October 2015 at 11:28

    Yes but you will need to transfer the drivers from the photoprint on your laptop.

    John

  • Gary Gouldson

    Member
    9 October 2015 at 11:33

    thanks John you have been a life saver i was starting to think i had just blew my cash on a piece of scrap

  • John Thomson

    Member
    9 October 2015 at 12:00

    If you need help pm or email me….happy to help.

    john

  • Gary Gouldson

    Member
    9 October 2015 at 12:07

    Thanks John i dont have access to message you on here but if i get stuck i will give you a shout on this thread thanks so much

    Gary

  • Ronnie Li

    Member
    12 October 2015 at 12:09

    Hello Gary

    Both Photoprint and maintop rip need to work with the dongle key.

    However, even you got the dongle key for the photoprint, you won’t be able to print properly if it doesn’t have the output driver & icc profiles for your printer

    I suggest you find the dongle first.
    Then install the maintop again, and then you should link the printer to the maintop software by customize the printer model into the rip

    I know that this printer is from China using epson dx7 head

    If you need further help I will try to get the manual for you from China

    Best regards

  • Gary Gouldson

    Member
    12 October 2015 at 13:19

    i have the manual but i dont have the dongle and this is really starting to get to me now i really wish i had not bought it as the software issues are really going over my head now 🙁

  • Gary Gouldson

    Member
    20 October 2015 at 21:48

    im still having problems with this software anyone any ideas ?

  • Gary Gouldson

    Member
    21 October 2015 at 08:41

    john thomson i seen an earlier post where you was asking for info about this type of printer do you have one or had one if so is there any chance you could help me out with this i dont mind paying for your time.
    im just about at the end of my tether with this printer now it dont help being new to this rip software lark but im sure that someone with a bit of know how could sort this in no time

  • John Thomson

    Member
    21 October 2015 at 09:17

    I have been running one of these printers for nearly 3 years.

    I run it with Photoprint and have the Photoprint drivers and profiles for it.

    john

  • Gary Gouldson

    Member
    21 October 2015 at 09:24

    John im thinking of buying photoprint could you help me set it up also will i still need maintop

  • Gary Gouldson

    Member
    23 October 2015 at 17:06

    Hi John i got flexi today and the output drivers and the icc profiles when i put flexi in it seemed to pick up on the drivers right away i assume thats due to it being installed before but i still cant get it to print im sure there must be something a miss in the settings any ideas ? Thanks

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