How much guarantee would you give on signs using 751 cast?

[Jill Marie Welsh]

The life expectancy is on the back of the color chart, I believe 5 years?
I don’t really guarantee anything, because once it’s out of your hands you have no idea what a customer will do to a vehicle (pressure washing, automatic car washes etc)
Of course if it all fell off after 1 year I would replace it free of charge.
When I had Avery failures two years ago on vehicles done less than one year, I had to eat a lot of vinyl.
I do use 851, 751, and 651, and have been pleased with the ease of use as well as the longevity of all three.
I’d never use 651 on a vehicle tho, just corosigns and banners.
Love….Jill

[LeeMorris]

Oracal say:-
8 years black/white, 7 years colors/transparent, 5 years metallic

But i don’t want anyone coming back after 5 years.

Know body has asked me yet and not really sure what to say, I want them to confident in my work.

Lee

[Martin Pearson]

Lee, what sort of warranty you give is really up to you, 751C is for exterior use up to 8 years but that doesn’t mean you have to give an 8 year warranty. What ever you decide you will need to make sure you cover yourself properly with your terms and conditions.

[Gareth.Lewis]

My old boss used to say "…don’t use the long life stuff on a vehicle, most people change their vehicle every 2-3 years…", so the Oracal 651 is what we used. I ‘obviously’ disagreed with him (aherm) but nobody ever, ever came back with a complaint. Honest.

[Joe McNamara]

This week, I have just been back to a sign we did in 2000 using oracal 651.

Still looks as good as the day it went up, no shrinkage or anything, which really surprised me!.

As for warranty I’d have to agree with Jill – you don’t know what abuse customers will give to vehicles.

Cheers
Joe

[John Childs]

Fortunately we don’t get many comebacks, but when it happens we treat it on a case by case basis.

If we consider a failure to be our fault then we put it right at no cost to the customer. Although we don’t impose a time limit on that, in practice most of our work is on three year leased vehicles. On the other hand, if a problem is due to abuse then we offer to put it right at a reduction on our normal rates.

Some years ago we had one case where the client was complaining bitterly about the decals lifting badly on one side of one of his vans. When the vehicle came in it was bad and obviously not our work. We checked our records and were able to show him the invoice where we had sold a set of replacements to a bodyshop for accident damage repair and it was they who had fitted them. That taught me the importance of thoroughly investigating complaints because if we had flatly refused to even look at his van the client would have been unhappy and probably have taken his work elsewhere. As it was he went away reassured that we did our work properly and were concerned about quality and customer service.

[David Rogers]

Rule round here, ie. mine is "a year’s guarantee or parts & labour". (Except temp stuff), and a parting comment "ANY problems – just come back"…nobody ever has.

I’ll let the customer know the MANUFACTURER guarantees their vinyl for 5 or 7 years…more from a "it won’t fall off in a year" sales point of view – and that I’ve never had anything back / needing repaired that was MY or my materials fault.

Most customers are happy to come back year after year getting new liveries (and signs) done and often comment that "I still looks as good as when it was done".

The law requires ‘statutory rights’ / ‘fit for intended purpose’… BIG companies eg. "SONY" or "DELL" won’t give any more than they HAVE to…. 😉