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how does everyone deal with awkward customers?
Been hassled all last week & the weekend by a customer who ‘desperately’ needed some graphics on a few vehicles. I kept explaining to them that I was very busy & I couldn’t look at it until this week – but that didn’t stop them pestering me. Managed to get round to it yesterday, designed & sent it through, they asked for a few changes which I duly did & they OK’d it over the phone & we arranged a fitting time for today. Fine.
Phone goes at 7.30 last night & it’s them again. They want to cancel one of the vehicles & want a price for the other one. Er, it’s all cut out & ready on the bench – remember, I said I’d cut it straight away when you confirmed the order.
"Oh, right. Er – will it fit any other vehicles, as we’re getting rid of this one"
Me: "It might, depends what vehicle it is really (Belm)
Them: "oh, right – er, can I have a price for the van?"
Me: " yeah sure, but you’ll have to wait until tomorrow as I’ve finished work now, but anyway, it’s all cut out & ready to go on – at 1.00pm tomorrow, like we arranged not 3 hours ago"
Them: Oh, right, yeah. Er, can we still have a price though please?
🙄
What does it matter what the price is. You’ve ordered it, it’s bespoke to you & no-one else, so you have to pay regardless.
For fvcks sake. Is the concept of business that hard to grasp?
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6 Replies
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Yup, must be a glut of them about.
Right muppets.
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It’s universal.
Make sure they pay, even if you just give them the graphics and they stick them up their hiney.
Love….Jill -
Oh dear Gwaredd. I bet you didn’t get a deposit. 😛
The price matters just because it is bespoke. If you’ve made the stuff then the only person to whom it has any value is your "customer". And he can now offer you whatever he feels like.
A friend of mine has a hobby. When he goes to dances, and places like that that take your photo and try to sell you a copy, he waits until the very end of the evening and then, instead of the £10 they are asking, he offers them £2.
After the photographer finishes huffing and puffing about how much it costs to make the photos my friend quietly points out that if he doesn’t buy it, no-one else will, so the photographer might as well go home with £2 in his pocket rather than nothing.
Sometimes the photographer stands on his principles and his pride, but it’s amazing how many photos my friend has on his mantlepiece. The silly thing is, he doesn’t want the photos at all, he just enjoys the negotiation.
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A ‘friend’ of yours John?? Loads of piccies of you and the missus on your desk!! 😀
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Now Peter, you know I don’t go to gigs where you have to wear a suit.
Well, except weddings, but I had to buy a new one for that last year ‘cos I couldn’t find any of my old ones. I think Jenny must have given them away to the charity shop. Or the moths had ’em. 😀
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quote John Childs:Oh dear Gwaredd. I bet you didn’t get a deposit. 😛
The price matters just because it is bespoke. If you’ve made the stuff then the only person to whom it has any value is your “customer”. And he can now offer you whatever he feels like.Re-changed their minds now & want it done, as they had to buy it anyway deposit or not. Once ordered, they had to buy regardless of cost (within reason, I wouldn’t over-charge anyone, even if they are an arse)
An orders an order.
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