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  • help please my pc shuts off and wont re-start?

    Posted by Marcella Ross on 7 April 2006 at 16:56

    I’ve had a pig of a day. My PC without waring shuts off. Just dies and won’t restart. I’ve managed to get it going again by taking out the battery, resetting the CMOS, reconnecting the battery and then …. hey presto, it’s boots up. BUT …. not for long, then it goes off again.

    Anyone got any ideas as to what the problem might be?

    I’m tearing my hair out!….. this is the 4th time I’ve tried to post this! 👿

    Marcella

    Chris Whitehead replied 19 years, 6 months ago 14 Members · 38 Replies
  • 38 Replies
  • David Rogers

    Member
    7 April 2006 at 17:00

    First thing I’d check is the processor fan. If it overheats most systems are programmed to do am emergency shut-down.

    Open the case when powered up & see if it’s running.

    Dave

  • Marcella Ross

    Member
    7 April 2006 at 17:03

    Fans are all running David, that was my first suspicion. In fact I’ve kept the side off the computer to see if it makes any difference. I’ve been up and running again now for 15 mins … that’s good going at the minute 😕

  • David Rogers

    Member
    7 April 2006 at 17:08

    Hmmmm. I’d stick with the temp thing just now. If you go into the BIOS at POST (F2, F10, Del) ie. whatever it takes and check the processor current temp & shut down temp. Also, if it’s possible set for ‘fail safe defaults’ instead of ‘performance’ as if the processor is overclocked it’ll overheat.

    ps. What kind of shut down is it.

    Emergency 3 seconds & off, or normal shut down sequence?

  • Marcella Ross

    Member
    7 April 2006 at 17:16

    eh …. immediate shut down no warning whatsoever. Black screen and dead immediately.

  • David Rogers

    Member
    7 April 2006 at 17:21

    Did you manage to check the temp & settings? Although resetting the bios should have restored factory ‘safe’ defaults.

    eg. If the core temp idle is 70c (high) and it shuts down at 75c – it’s begging for a shut down.

    Have you tried ‘percussive maintenance’ yet? 😛

  • Rod Gray

    Member
    7 April 2006 at 17:23

    A huge % of PC problems are heat related Marcela.

    Even if the fans are spinning, the contact between the CPU and the heatsink may not be sufficient enough to disperse the heat properly.

    This is caused by inferior thermal paste being used on cheaper pc systems.

    If your probelms persist, it`s worthing looking at.

  • lubo1972

    Member
    7 April 2006 at 17:23

    Disconect power cord, remove RAM, conect power and try to power on computer if there is beeps – you must change you RAM. If you don’t listen any beeps – plug RAM back, then remove video card and all other cards /lan, sound, etc./ that you can remove /with power cord disconected, remember this/ and try again. If you listen beeps, some extension card is dead, if you don’t…possible processor or motherboard failure.

  • Marcella Ross

    Member
    7 April 2006 at 17:32

    I removed the ram 2nd time it chucked it. But that didn’t help either. It’s been fine now for must be 30 – 40 mins now. I’ll wait a while then check the temp.

  • Marcella Ross

    Member
    7 April 2006 at 17:33
    quote David Rogers:

    Have you tried ‘percussive maintenance’ yet? 😛

    what’s that? 😮 🙄

  • David Rogers

    Member
    7 April 2006 at 17:33

    What make is it as this’ll help narrow down things a bit.

    ps. Some systems will beep regardless if you alter any of the internal components, eg. Compaq. It’s a simple security measure so you can accept the changes manually.

    Beep tests are specific to each Bios manufacturer, and will only indicate massive component failure or conflicts.

    As your system is running for some time, it MAY be the memory (one duff chip or bank). If you have two DIMMs, try them independantly – if only one, try re-seating it. I really don’t suspect a duff module, but it’s not unknown for it to cause (more frequently) lock-ups…never saw it cause shutdowns though.

    EDITED TO ADD: OK, you’ve already done that whilst I was typin’!!

  • David Rogers

    Member
    7 April 2006 at 17:35
    quote Marcella:

    quote David Rogers:

    Have you tried ‘percussive maintenance’ yet? 😛

    what’s that? 😮 🙄

    Whack it! Hit it! Beat it! Like that old TV that’s on the blink – a few good whacks can sort a multitude of sins!!

  • Marcella Ross

    Member
    7 April 2006 at 17:37

    It’s an Asrock motherboard, AMD 3.2+, running 1064m ram. Never had any problems at all until today.

  • David Rogers

    Member
    7 April 2006 at 17:42

    I’m still erring toward heat. That AMD will be running at about 3.0 Ghz, and if it’s been a ‘custom’ built one, it’s not unknown for some shops to skimp on the cooling fan & heatsink.

    I run a similar setup at home (only 2.8Ghz AMD) and it NEEDS a flippin’ huge copper ‘sink, hi-flow fan & two case fans to run at optimim speed.

    I’m strongly suspecting overheating (as you can tell), as a few months back I accidently blocked the case air inlet & it kept doing the whole crash/die thing on me.

    Would be interesting to know the temps though.

  • lubo1972

    Member
    7 April 2006 at 17:56

    I have one Asrock that ‘die’ before 2-3 weeks. It just stop working in the middle of the job. It starts one or two times after this stop and then stops working forever. But it is with Intel chipset, probably you have different problem, defective module or like other says – overheating. If it stop again, try to reset all power connectors inside the PC. Just remove and plug again.

  • autosign

    Member
    7 April 2006 at 18:02

    Could be the PSU on the way out?

  • Marcella Ross

    Member
    7 April 2006 at 18:07

    …any good news? … 🙁

    I think i’ll buy a new GIANT fan … perhaps it’s the baring in the heatsink that slowing down…….

  • David Rowland

    Member
    7 April 2006 at 18:51

    first thing went into my mind is HEAT and air flow…

    Faulty PSU… weak PSU…
    dust… heat… fans stuck… um
    that sort of thing like the others have said

  • David Rogers

    Member
    7 April 2006 at 19:07

    Just had my tea. Mmmm.

    As a rough guide – if it’s running at over 60 Celcius, it’s getting a bit warm, 85 degrees is often the default shutdown.

    Certainly, if it’s over 65 degrees at idle (just bios on screen), then a replacement heatsink/fan combo could be in order. You can reduce the CPU temp by maybe 2 or 3 degrees with an additional standard case fan.

    Make sure your fans blow down onto the CPU or into the case, it’s more efficient when cooling to bring in cold air than try to extract warm air.

    Something like this for the processor.

  • David Rowland

    Member
    7 April 2006 at 19:19

    bit hot for general design software

    im doing 36-38degress at near-idle use

  • Phill Fenton

    Member
    7 April 2006 at 19:25

    It’s bad news I’m afraid Marcella 😕

    The symptoms you have described match up exactly with the theoretical symptoms that a PC would exhibit should it ever contract a case of Avain Flu

    I believe your PC is the first recorded incident of Avian Flu to cross over the organic/Machine threshhold.

    This is a realisation of our scientists worst fears. Bird flu as we all know is very difficult to catch but the fear was that a mutation of this virus would not only cross the inter species divide but make a further leap across the organic/Inorganic divide…… In other words, your PC has got Bird flu.

    This is an absolute disaster for mankind as we all already know how fast viruses spread across the internet. It is essential that you disconnect youre PC from the interent now … not later… Now Marcella.

    Even as you are reading this your PC could already be infecting millions of other PCs over the internet.

    We’re all doomed…..

  • Nicola McIntosh

    Member
    7 April 2006 at 19:26

    :lol1: :lol1: :lol1:

    nik

  • David Rogers

    Member
    7 April 2006 at 19:37
    quote Dave Rowland:

    bit hot for general design software

    im doing 36-38degress at near-idle use

    Yeh, I run at about 43 C. The figure of 60/65 are the threshold level for an idle temp for the "It’s gonna die – just a matter of time" scenario when you actually start doing anything requiring processor time.
    Was a note that if close to this at idle – definate heat problem requiring much better cooling, not suggesting as a normal idle temp!!

  • Phill Fenton

    Member
    7 April 2006 at 19:40

    Who cares – we’re all, doomed …… Is no one listening to me (hot)

  • Nicola McIntosh

    Member
    7 April 2006 at 19:48
    quote Phill:

    Who cares – we’re all, doomed …… Is no one listening to me (hot)

    yep……im all ears phil (-music) 😉

    nik

  • John & Dawn Roddick

    Member
    7 April 2006 at 19:50

    Marcella

    Has your PC ever been thermostatically modified to cope with the tropical climate in Scotland?

    Dawn

  • David Rogers

    Member
    7 April 2006 at 19:52
    quote John Roddick:

    Marcella

    Has your PC ever been thermostatically modified to cope with the tropical climate in Scotland?

    Dawn

    LOL 😛 Best laugh I’ve had in ages!! I nearly spilt my pint!

  • Joker

    Member
    7 April 2006 at 20:09

    Have you found the fault yet !!!

    AMD 3.2 CPU usually overheat alot, try a new CPU fan about £10 from a computer fair

    it has to be the big and I mean BIG Heat transfer Fan

    How long have you had it ?

    Try that first, it will only cost you £10

    Ken

  • Marcella Ross

    Member
    7 April 2006 at 20:16

    Phill – you’re mental :tongue:

    Dawn – you’re as bad ….. tropical heat? No … but’s waterproofed! 😀

    It’s only 7 months old …… I’m going to get a great big fan and blast the damned thing until it’s frozen!!!! :lol1:

    Marcella

  • David Rogers

    Member
    7 April 2006 at 20:28

    Don’t just get the fan – get a nice big heatsink as well suitable for an AMD ‘3500’ and above.

    If you’re fitting it yourself, the removal of the old ‘lump’ must be done with a lot of care (fitting is easier), pushing down the spring clips that hold the ‘fan/sink’ down required patience & a steady hand.

    On the bottom of the new one – there will most lilely be a small square patch of thermal paste under a clear sticker – it’s adequate for most purposes, or buy the smallest tube of good thermal paste (silver) for a couple of quid & add a little blob dead centre.

    ps. You don’t need to remove the processor from its socket to do any of this. But you might need to pull out the drive power cables as access can be a little tight in some machines. Anyway – it’s well within your abilities to change it over. (I don’t want to sound like I’m saying what you already know 😕 )

  • Gordon Forbes

    Member
    8 April 2006 at 02:11

    I had a prob with my 3.4 shutting down and crashing
    Due to dust clogging up the fan. Took it off cleaned it and no probs since (It was dirty)
    Fan and heat sink looks like it was made by rolls royce or some other airline manufacturer its huuuugggeeee

    Goop

  • Mats Hindmo

    Member
    8 April 2006 at 09:28

    eeeeeh… Lets se if I can find the tecnical word for a reply.

    It could be problem with the main power-dingy (transformator)
    There are a small thermostat in bimetall in it that shuts off the power when it gets to hot.

    It whill let you start when it has cooled off.
    Sometimes it requeire that you disconnect the powercord

    Even if the fans on Cpu and graphiccard is running they can run to slow.
    An AMD cpu can run wit no problems up to about 60-65 degrees C

  • Marcella Ross

    Member
    8 April 2006 at 19:10

    Update: I bought a new heatsink today and so far …… all is well. 😛 Let’s hope it continues!!!!

  • Chris Whitehead

    Member
    11 April 2006 at 02:44

    Good luck with the new heatsink!

    Watercooling is the way forward! True SILENT operation, and my CPU clocks a steady 19 degrees 🙂 Sometimes peaks over 22 under heavy work (Couter-Strike) :lol1:

  • Marcella Ross

    Member
    11 April 2006 at 08:48

    watercooled….. very fancy! Bet that’s expensive!

    The heatsink is working fine. I’ve had no crashes since I put it in on Saturday….. thank god!

  • David Rogers

    Member
    11 April 2006 at 09:14

    …and long may it continue.

  • Chris Whitehead

    Member
    11 April 2006 at 09:56
    quote Marcella:

    watercooled….. very fancy! Bet that’s expensive!

    Not really. A decent 100% copper heatsink will cost about £60 ish, and this water cooling kit, including, the CPU cooler, pump, radiator, g.card cooler panel, and coolant was only £110 🙂

  • ianahobbs

    Member
    11 April 2006 at 11:22

    did i see the words counter strike???

    i hope u refer to cs:s

    i am a bit of a regular…www.thelostbattalion.co.uk

    -TLB- Stickerman

    pop along and visit the server chris bee fun kicking ya ass.

  • Chris Whitehead

    Member
    11 April 2006 at 12:12

    I shall indeed pop on later and play the role of cannon fodder for a while 🙂

    I play in the ^Coffin~dodgerS^ clan 🙂 (www.coffin-dodgers.net)

    Hopefully see you around later Ian. 😀

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