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Handle mutliple quantity enquiries
Had two already this year, and learning from previous experiences don’t want to get caught out.
We’ve all had it, I need a sign, but I’m going to order loads over the next few months. All the same spec.
So how do you deal with these?
I’m thinking put a price for one unit, and then a price for the full quantity… but we all know the full qty either doesn’t arrive or is far below their promised qty.
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6 Replies
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I often get it, “do this van at a good price and we’ll bring you 5 more”.. they won’t!
Price the sign or van as you say – single quantity, or job lot. If they still only want one now with the promise of a few more I’ll offer the ‘lot’ price only upon receipt of a pro-forma non refundable 50% deposit – this allows you to “get prepared by buying in the materials required at bulk”. Otherwise it’s single prices.
I generally don’t entertain them.
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Best route I’ve found is to quote with price breaks, we do this with roller banners for a national client, they can order 24 / 48 / 96 with price breaks set (as you would in small format printing).
If customer likes the top price break (as they ALWAYS do..), but only requires a smaller amount, we’ll supply them in batches of say ’24 over XXX amount of time’ – this protects against getting caught out by those promises and avoids having to say ‘NO’, placing the emphasis back onto the customer – also helps out the genuine customers who just don’t have the space or logistics to hold a huge amount of stock.
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Two ways we do it:
1. Produce the sign as a sample
2. Charge full cost for the sign but stipulate they can rebate the cost against an order for 50 off etc. if/when they place the order.This is all based on whether or not you think they’re going to go through with the order at a later date.
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The I’ve had are:
Returning customer, who will be issuing the signs about 1 a month, all the same spec, but with 1 name change on each.
I’m quoting to supply all the acrylic, and then a charge per sign to produce it, passing the saving on bulk buying the acrylic onto the customer.
The second, was a random call. Simply wanting a price on 1, then goes on to say there will be loads, and can they have a price on 30. I may do the same on this, and stipulate that the qty price is based on producing 30x blanks in one go.
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if they want a discount on multiple vans give it to them on the last one not the first
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I’m the same as chris with vans have done it many times offer the discount on the last van surprisingly only ever got there once
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