Graphtec ce5000-60 cutting problem

[Jill Marie Welsh]

This probably won’t solve the problem, but sometimes if you tun off your computer then turn it back on, it works.
You might want to reinstall Cutting Master?
Love….Jill

[Colin Crabb]

Just check there is no jobs stuck in the work queue (the separate job box)
If there an aborted / Part finished job it will prevent the cutter from performing some functions like poll size (had that like gem before, took us an hour to fix that one)

[Ewan Chrystal]

Have you changed your USB port? I had this problem when i moved the office around and it would only work in the specified port

[Paul Goddard]

Hi Jill tried that and no luck
Hi Colin no jobs in que or aborted jobs
Hi Ewan no not changed ports.

Was working ok then nothing just going to uninstall software and try again

[Alex Parkin]

Had the same problem, resolved it by installing Cutmaster 3 the latest vesion is 2.0.73gc.

[Paul Goddard]

Hi Alex have tried that but still no joy anyone know of a graphtec engineer?

[Alex Parkin]

I spoke to an engineer at Graphtec GB and he was very helpful. the phone No is
+44 (0)1978 666700

Hope it helps